About The Role
Banner Performance is seeking a reliable, detail-oriented Front Desk Receptionist to join our team. The ideal candidate is punctual, professional, and committed to providing exceptional front-office support and patient service in a fast-paced medical environment.
What You'll Do
- Greet patients and assist with check-in and check-out processes.
- Schedule, confirm, and coordinate appointments for multiple providers.
- Collect and verify insurance details; process co-pays and self-pay balances.
- Maintain and update electronic health records (EHR) with accuracy.
- Answer and route calls, take detailed messages, and handle patient inquiries.
- Prepare and organize patient charts and required forms for appointments.
- Manage inboxes and daily messages ("Praxis") in the EHR system.
- Support clinical staff by coordinating patient flow and documentation
- Maintain a clean, organized, and professional front office and waiting area.
- Secure cash drawers, lock office areas, and follow all closing procedures at day's end.
Qualifications
- 2+ year of experience as a Front Desk Receptionist or in a healthcare front office.
- Knowledge of medical terminology, insurance verification, and patient billing.
- Proficiency in EHR systems and basic computer applications (Microsoft Office Suite).
- Excellent communication and multitasking skills with a high level of professionalism.
- Strong attention to detail and ability to work efficiently under pressure.
- Commitment to maintaining confidentiality and adhering to HIPPA standards.