Work Control Specialist

Position Introduction:

The University of Oklahoma is seeking a customer-focused and detail-oriented Work Control Specialist to support Facilities Management operations and serve as a primary point of contact for campus service requests.

Key Responsibilities:

• Answer phones and Webex calls, assist walk-in customers, and provide campus information.
• Create and manage work orders in the AiM Maintenance Management System. 
• Dispatch maintenance personnel and troubleshoot urgent service issues.
• Serve as a liaison between customers and Facilities Management staff.
• Respond to service request, billing, and work order inquiries. 
• Assist with monthly billing, reporting, and account reconciliations.
• Coordinate special event support and maintain service request records.
• Manage key check-outs and assist with lost and found operations.
• Perform administrative, clerical, and customer service duties as needed.

If you excel at communication, problem-solving, and working in a fast-paced environment, we'd love to have you on our team.

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Required Education and Experience:

• High School Diploma or GED.
• 12 months experience in customer service in an office environment.

Required Certifications and Licenses:

• None