Workstation Deployment Technician

Company Overview

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Position Summary

The Deployment Technician ensures consistency, efficiency, and high-quality delivery across all new user setups, workstation configurations, and migration-related service tickets. This role focuses on delivering exceptional customer experiences through timely and accurate deployment support, guided by process standards and a collaborative team environment.

Essential Functions and Responsibilities

• Ensure consistency and high quality across all new user, new workstation, and workstation migration tickets.
• Provide outstanding customer service by building trust, ensuring follow-through, and maintaining quality support.
• Support project teams with end-user deployment and technical setup.
• Monitor and complete deployment tasks related to users, workstations, and migration tickets.
• Perform audits and quality control (QC) checks on tickets and projects managed by other team members.
• Develop and maintain process documentation and deployment guidelines.
• Document all technical steps taken during troubleshooting and deployment.
• Collaborate effectively with the Managed IT Department and other service desk engineers.
• Deploy user-level software (Adobe, Outlook, Microsoft Office Suite, etc.) and hardware in new or existing environments
• Conduct testing (initial and ongoing) to verify system functionality and performance

Qualifications and Experience

Minimum Qualifications:

• 1+ year of experience in a service-related industry or IT support
• Experience with end-user hardware (workstations, peripherals, printers, scanners)
• Basic understanding of network environments and workstation operations
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Preferred Qualifications:

• Microsoft MD100/MD101 certification is a plus
• Experience with data migration and system configuration
• Understanding and working knowledge of industry best practices

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The physical requirements for performing the essential functions of this position require the employee to be able to:

• Sit, stand, kneel, walk, and reach.
• Be able to lift, push, pull and/or move up to 20 pounds.
• Hear well enough to communicate with others.
• Read a computer screen and written material.
• Write, type, and use phone system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Good working environment with the absence of disagreeable conditions.  The noise level in the work environment is usually moderate.

EEO Statement

FlexTG provides equal employment opportunities to all employees and applicants for employment.  The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.