Service Desk Technician DatamanusaService Desk TechnicianBaltimore, MD, MDTemporaryContractorFull timeThis is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job Title: Service Desk Technician Location: Baltimore, MD Duration: 6 months Basic Qualifications: *) Associate Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience. *) Experience with Windows operating systems, Microsoft Office, and PC hardware troubleshooting. *) Strong knowledge of desktop/laptop configuration, software installation, and network connectivity. *) Excellent verbal and written communication skills. *) Strong customer service, problem-solving, and multitasking abilities. Preferred Qualifications: *) Experience supporting enterprise IT environments. *) Familiarity with ticketing systems and IT service management. *) Experience providing executive/VIP support. DatamanUSA is looking for a Service Desk Technician for our direct client based in MD.
Senior Systems Administrator / Help Desk Engineer Ennoble FirstSenior Systems Administrator / Help Desk EngineerGaithersburg, MDAs a trusted technical expert, you will support both cloud and on-premises environments, provide advanced systems administration and end-user support, and collaborate with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders to maintain reliable operations and continuously improve the user experience. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Help Desk Systems Administrator, Tier 1, 12-10pm (AE26080924) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
Help Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
Service Desk Technician INSPYR SolutionsService Desk TechnicianBaltimore, MD$25–$26 / hourIn this role, you will provide first-level technical support by troubleshooting hardware, software, and basic network issues while installing, configuring, and testing computers, operating systems, printers, and other IT equipment. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services.
Help Desk Technician Integrated Resources, IncHelp Desk TechnicianColumbia, MarylandContractorDevelop a functional understanding of key Magellan applications including Amisys, AMSW, CURE, Quest, IP, Maplinx, MPD, SQL Referral, Caretrac, etc. Further technical study including but not limited to Information Systems degree course work and job-related certifications, MCSE and A+ certifications are a plus but not required for this position.
AV Tech I Dunhill Professional Search of Wilmington, Inc.AV Tech IGermantown, MD$22.93–$31.83 / hourFull timeAs a frontline support position, the Audio-Visual Technician ensures meeting spaces and AV systems are reliable and user-friendly, conducts daily readiness checks, provides live support for meetings and events, sets up equipment, troubleshoots issues, and documents resolutions. Create and maintain user-friendly documentation and quick-start guides; provide brief end-user training and white-glove support for executive meetings when required.
Desktop Engineer Artech LLCDesktop EngineerFrederick, MD$40–$45 / hourAs a Desktop Engineer, you will drive innovation, evaluate, and implement new technologies, manage advanced tools, and serve as an escalation point in support of our software, desktops, laptops, mobile devices, and conference room AV. You will be critical in keeping our organization at the cutting edge of technology, facilitating security, and ensuring our users get timely resolutions to a wide array of technical issues.
NewDesktop Support Tier II Zolon TechDesktop Support Tier IIFt. Detrick, MDSupport for various types of IT equipment, software, and peripheral equipment such as CPUs, monitors, keyboards, mice, laptop/notebook computers, cell and "smart phones ", Operating System upgrades, IAVA mitigation, system imaging, and technical refresh cycles for all end user devices. Provide technical help desk support, including Tier II and III sustainment support for various types of IT equipment, software, and peripheral equipment such as CPUs, monitors, keyboards, mice, laptop/notebook computers, cell and "smart phones ", and related equipment.
DESKTOP SUPPORT Integrated Resources, IncDESKTOP SUPPORTRockville, MarylandFull timeOur client is seeking a motivated Desktop Support Technician with at least one (1) year of relevant IT experience to support Rockville, Maryland office location. Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.
Tier 1 Helpdesk Support Columbia Technology PartnersTier 1 Helpdesk SupportAnnapolis Junction, MD$7,000–$20,000 / yearFull timeWith a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. About us:Founded in 2007, Columbia Technology Partners is a Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies.
Support Desk Lead TalentBridgeSupport Desk LeadChevy Chase, MD$40–$50 / hourThe ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills, and practical experience in provisioning hardware and supporting collaborative technologies like conference room systems. This role is essential in providing advanced technical support to end users, modernizing internal systems through Microsoft technologies, and ensuring seamless hardware and meeting space readiness.
NewSr. IT Systems Analyst K2 StaffingSr. IT Systems AnalystColumbia, MARYLANDSummary Our client, located in Ellicott City, MD , is a highly successful and growing Managed Services Provider supporting businesses with their technology infrastructure, applications, cybersecurity, and day-to-day IT operations. They should be someone who can resolve a Microsoft 365 or workstation issue in the morning, troubleshoot a Salesforce workflow or integration later that day, collaborate with a technology vendor, and identify opportunities to improve the organization's overall technology environment.
NewDesktop Support Technician with Vip support Phoenix Business, IncDesktop Support Technician with Vip supportSparks, MDA good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.
NewHelp Desk Tier 1 Omniscius ConsultingHelp Desk Tier 1Annapolis Junction, MDThis position is responsible for resolving common hardware, software, account, and network connectivity issues while ensuring incidents and service requests are accurately documented and escalated when necessary. Our client is seeking a Help Desk Tier 1 / System Administrator Level 1 to provide frontline technical support to users in a mission-focused environment.
IT Service Desk Analyst 22nd Century Technologies, Inc.IT Service Desk AnalystBoulevard, MDThe technicians will be scheduled based on the call volume, vacation plans, and other MC requirements, so they must be flexible to work any shift or schedule, including weekends. 10) Experience with chat support and email support in addition to phone support is a plus.
Manager, Service Desk Aberdeen Proving Ground Federal Credit UnionManager, Service DeskEdgewood, Maryland$74,000–$125,800 / yearSummary: The Manager, Service Desk is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of IT services to achieve superior employee experience. Sets professional development goals for service desk staff and direct reports to ensure a focus on continual learning and improvement, attainment of certifications to remain relevant and ahead of industry and technology changes.
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIBaltimore, MD$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianBaltimore, MD$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Communications Support/Computer Technician KatmaiCommunications Support/Computer TechnicianAberdeen Proving Ground, MD$85,000–$90,000Provides communications support including telephone installs, punch-down blocks, provisioning of analog and digital phone lines, emergency radios and Secure Voice Over IP (VoIP) telephones. · Familiarity with Microsoft Office products, internet and browser usage, email products (Microsoft Outlook preferred), basic operating system/networking/hardware troubleshooting, call center ticketing system (Remedy or similar applications), and SharePoint.