p>What A Day In The Life Looks Like: • Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals) • Prioritize, document, and track tickets using our internal tracking tool • Communicate outages, critical system events, and updates to users clearly and promptly • Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance • Maintain and troubleshoot A/V setups in conference rooms and common areas • Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users.
Qualifications and Experience:
• Associates degree in a technology-related field • Minimum 2 years of working in or with a support desk and desktop support experience • Excellent strategic and business mindset • Passion for helping and supporting customers and employees • Proven ability to troubleshoot hardware, software, and network-related issues.