Key Performance Indicators The Clinic Manager will be accountable for: Patient volume growth Patient satisfaction scores Google review rating and review volume Call conversion rates Appointment confirmation rates Front desk collection performance Insurance verification accuracy Billing and registration accuracy Clinic profitability Patient wait times. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine.