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You will investigate the origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically within the Bemidji, Minnesota area. You must be located within this area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. Location: In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field, directly interacting with customers. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.Position Compensation Range:$57,000.00 - $94,000.00Pay Rate Type:SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.Primary Accountabilities<ul><li>You will investigate the origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.</li><li>You will identify complex issues and seek assistance as needed. Handles claims on a good-faith basis.</li><li>You will handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.</li><li>You will conduct on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.</li><li>You will respond to customer inquiries, make appropriate decisions, and close files as needed.</li><li>You will interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.</li><li>You will proactively provide all parties with the claim process and status as appropriate; answer questions or redirect to other areas.</li></ul>Specialized Knowledge & Skills Requirements<ul><li>Demonstrated experience providing customer-driven solutions, support, or service.</li><li>Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.</li><li>Demonstrated experience handling moderately complex claims, or other equivalent experience.</li><li>Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.</li><li>Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.</li></ul>Licenses<ul><li>Valid driver's license required plus an acceptable driving record.</li><li>Obtain state specific property casualty claims licensing as required.</li></ul> Travel Requirements<ul><li>Up to 50%.</li><li>Catastrophe duty up to 75% as applicable.</li></ul> Physical Requirements<ul><li><div>Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Adjusting or moving objects up to 50 pounds in all directions.<h2>Additional preferred qualifications:</h2></div><div>Familiarity and experience with Xactimate.</div><div></div></li></ul>Working Conditions<ul><li>Low temperatures.</li><li>High temperatures.</li><li>Outdoor elements such as precipitation and wind.</li><li>Noisy environments.</li><li>Hazardous conditions.</li><li>Poor ventilation.</li><li>Small and/or enclosed spaces.</li></ul><h3>Additional Information</h3><ul><li>Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>Sponsorship will not be considered for this position unless specified in the posting</li></ul>#LI-RemoteWe provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.#LI-JA2

American Family Insurance

Property Field Claims Adjuster (Bemidji, MN)

Background Investigation

Claims Management

Claims Processing

Driver's License

Federal Laws and Regulations

Identify Issues

Insurance

Interviewing Skills

Licensing

Lift/Move 50 Pounds

Negotiation Skills

Policy Development

Scaffolding

State Laws and Regulations

Vehicle Fleets

Willing to Travel

Appcast Exclusive 1

Team Management: Lead and oversee the day-to-day operations of the insurance sales office, ensuring smooth workflow and efficiency in daily activities. Support Sales Team: Assist the insurance sales team by coordinating appointments, managing client files, and facilitating effective communication.

HOUR

Join American Family Insurance, a leading insurer devoted to providing exceptional service and personalized insurance solutions to our cherished clients. We are seeking an enthusiastic and skilled Office Manager to become part of our dynamic team in Dickinson, North Dakota. This role is on-site, allowing you to immerse yourself fully in our vibrant company culture as we work hands-on to shape the future of insurance. We pride ourselves on fostering a supportive and inclusive environment, where each team member's contributions are recognized and valued. As our Office Manager, youll ensure the seamless operation of our office while supporting a motivated team of insurance sales professionals. We are searching for a proactive individual who is eager to drive operational excellence and help our team achieve remarkable results. If you are passionate about helping others, organizational efficiency, and working in a positive and inviting setting, American Family Insurance is the place for you. Apply now!Salary Range: $18.00 per hour BenefitsHourly Base Salary Based on ExperiencePaid Time Off (PTO)Hands on TrainingMon-Fri ScheduleEvenings Off Responsibilities Team Management: Lead and oversee the day-to-day operations of the insurance sales office, ensuring smooth workflow and efficiency in daily activities.Client Interaction: Act as the first point of contact for clients visiting the office, providing welcoming and professional assistance.Office Administration: Maintain clear records and documentation, handle scheduling, and manage office supplies and resources.Support Sales Team: Assist the insurance sales team by coordinating appointments, managing client files, and facilitating effective communication.Customer Service: Address client inquiries promptly, providing solutions and information as required to ensure a high level of customer satisfaction.Policy Coordination: Work with clients to process policy applications, modifications, and renewals accurately and efficiently.Training and Development: Foster a positive team environment through training, support, and mentoring of office staff. Requirements Experience: Proven experience as an Office Manager, particularly within the insurance sector, is highly preferred.Leadership: Demonstrated ability to lead and manage teams effectively.Organizational Skills: Exceptional organizational and multitasking capabilities.Communication: Strong verbal and written communication skills.Tech-savvy: Proficient in office management software and CRM platforms.Problem-solving: Analytical mindset with a strategic approach to problem-solving.Education: Bachelor's degree in Business Administration or related field is a plus.

Office Manager

Administrative Skills

Analysis Skills

Business Administration

Communication Skills

Customer Relations

Customer Relationship Management (CRM)

Customer Satisfaction

Customer Support/Service

Documentation

File Management

Insurance Sales

Leadership

Multitasking

Office Management

Organizational Skills

Plan Meetings

Presentation/Verbal Skills

Problem Solving Skills

Record Keeping

Resolve Customer Issues

Sales Management

Sales Operations

Sales Support

Team Lead/Manager

Writing Skills

IdealTraits

As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally.

American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Vancouver, Washington. At American Family Insurance, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!Salary Range: $25.00 - $29.00 per hour BenefitsHourly Base Salary Based on ExperiencePaid Time Off (PTO)Health InsuranceDental InsuranceMon-Fri Schedule Responsibilities Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence. Requirements Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships.Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment.Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.Tech Proficiency: Basic computer skills and familiarity with office software applications.Experience: At least 2 years of experience in an office setting with regular customer contact is required. **PLEASE NOTE** If you apply for this position, you will be emailed a link to complete an assessment. If you do not complete the assessment, you will not be considered for this position.

Office Assistant/Customer Service Representative

Community Relations

Computer Skills

Customer Experience

Data Entry

Dental Insurance

Detail Oriented

Establish Priorities

Service Delivery

Team Player

Time Management

FEED

Extensive knowledge and understanding of usability best practices, information architecture principles, interaction design concepts, user research methodologies and best-in-class design principles (Color theory, space, shape, alignment) for web and mobile application concepts. •Demonstrated experience communicating concepts and rationale through storyboards, mood boards, visual design mockups, wireframes, user flows, user journey maps, information architecture diagrams.

YEAR

You will lead team members to analyze several sources of information and apply user-centered design principles to bring to life engaging and highly usable experiences. You will collaborate with others to design and communicate an end solution that is on brand, visually impactful and meets both user and our needs.You will report to the Director, Channel Operations.#LI-HybridRole not eligible for sponsorship.Position Compensation Range:$111,000.00 - $189,000.00Pay Rate Type:SalaryCompensation may vary based on the job level and your geographic work location.Relocation support is offered for eligible candidates.Primary Accountabilities•Acquire necessary information (analytics, qualitative feedback) from important partners to ensure designs are considerate of growth and user impact.•Lead sketching sessions and other brainstorming activities with team members to capture ideas and broad solution alternatives.•Collaborate with others to define features, user stories and breakdown of tasks/work effort to deliver end solution incrementally.•Instruct and lead creation of low and high-fidelity prototypes used to communicate interaction design expectations to others or for testing purposes.•Maintain an understanding of the brand identity standards to ensure recommendations are consistent with the corporate vision.•Review and present user experience deliverables such as user flows diagrams, wireframes and user interface specifications.•Review quality assurance defects and recommends prioritization of resolution to team.•Own end‑to‑end user experience design for Choice.•Design solutions to address identified funnel friction.•Lead UX testing and validation of experience changes.•Ensure experience aligns to brand standards.Specialized Knowledge & Skills Requirements•Demonstrated experience planning, designing, and building complex web-sites and mobile experiences.•Extensive knowledge and understanding of usability best practices, information architecture principles, interaction design concepts, user research methodologies and best-in-class design principles (Color theory, space, shape, alignment) for web and mobile application concepts.•Demonstrated experience communicating concepts and rationale through storyboards, mood boards, visual design mockups, wireframes, user flows, user journey maps, information architecture diagrams.•Demonstrated experience using design-thinking to solve problems and applying usability principles to recommended solutions.•Demonstrated experience selecting and providing recommendations around proper typography for the web.•Demonstrated experience selecting, creating and guiding visual content for the web (photos, advertising banners, video).•Demonstrated experience creating interactive prototypes.•Demonstrated experience analyzing diverse information sources in order to create a design solution and recommendations.•Demonstrated experience organizing and managing work across multiple projects in a dynamic, fast-paced environment.•Demonstrated experience working with cross-functional teams.•Demonstrated experience creating style guides, usability standards documentation•Solid knowledge of the latest design, accessibility, and development trends.Preferred Experience:Insurance Industry experienceEcommerceFigma experienceLicenses•Not Applicable.Travel Requirements•Up to 10%.Physical Requirements•Work that primarily involves sitting/standing.Working Conditions•Not Applicable.Additional Information<ul><li>Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>Sponsorship will not be considered for this position unless specified in the posting</li></ul>In this hybrid role you will be expected to work a minimum of 10 days per month out of the Boston, MA or Madison, WI offices.We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.#LI-AB1

American Family Insurance Group Jobs in the United States

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American Family Insurance Group Jobs in the United States

Property Field Claims Adjuster (Bemidji, MN) American Family Insurance

Office Manager American Family Insurance

Office Assistant/Customer Service Representative American Family Insurance

Senior User Experience Designer (Hybrid) American Family Insurance

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