NewServiceNow Engineer ASM Research, An Accenture Federal Services CompanyServiceNow EngineerCheyenne, WY$94,100–$152,800 / yearRequired QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.8+ years of experience supporting ServiceNow environments, including substantial hands‑on engineering or development work in large, multi‑module instances. Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewStrategic IT Asset & Configuration Lead ASM Research, An Accenture Federal Services CompanyStrategic IT Asset & Configuration LeadJackson, MS$84,900–$91,350 / yearA technology consulting firm seeks an Asset & Configuration Management Lead to direct hardware and software asset lifecycle management in Jackson, Mississippi. Required qualifications include a bachelor's degree in IT or related fields and 6+ years of IT experience, including leadership roles in asset management.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Cheyenne, WY$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Topeka, KS$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Albany, NY$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Providence, RI$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Columbus, OH$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Salt Lake City, UT$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Montgomery, AL$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Phoenix, AZ$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Lincoln, NE$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewRoot Cause Engineer Mid ASM Research, An Accenture Federal Services CompanyRoot Cause Engineer MidLansing, MI$78,400–$129,400 / yearRequired Qualifications Bachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadFrankfort, KY$69,700–$95,845 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadCarson City, NVCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewCustomer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Concord, NH$67,900–$180,000 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadHelena, MT$69,700–$95,845 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
NewRoot Cause Engineer Mid ASM Research, An Accenture Federal Services CompanyRoot Cause Engineer MidTallahassee, FL$78,400–$129,400 / yearRequired QualificationsBachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs. Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadLansing, MI$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadLittle Rock, ARCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewFederal IT Change Manager ITIL & Governance ASM Research, An Accenture Federal Services CompanyFederal IT Change Manager ITIL & GovernanceMadison, WI$58,100–$95,900 / yearThe role involves designing and implementing ITIL-aligned change management processes, collaborating with stakeholders, and ensuring compliance in a regulated environment. A technology services provider is seeking a Change Management Engineer in Madison, Wisconsin.
NewFederal IT Change Manager ITIL & Governance ASM Research, An Accenture Federal Services CompanyFederal IT Change Manager ITIL & GovernanceProvidence, RI$58,100–$95,900 / yearA leading technology firm in Providence, Rhode Island, is seeking a Change Management Engineer to design and govern ITIL-aligned processes in a regulated federal IT setting. Responsibilities include evaluating change requests, chairing change advisory board meetings, and using tools like ServiceNow.
NewFederal IT Change Manager ITIL & Governance ASM Research, An Accenture Federal Services CompanyFederal IT Change Manager ITIL & GovernanceDenver, CO$58,100–$95,900 / yearA federal IT services company located in Denver, Colorado, is seeking a Change Management Engineer to design and govern ITIL-aligned change management processes. Candidates will be responsible for evaluating change requests, leading change advisory board meetings, and ensuring compliance in a highly regulated environment.
NewDisaster Recovery & COOP Lead ASM Research, An Accenture Federal Services CompanyDisaster Recovery & COOP LeadBoston, MA$32.79–$47.55 / hourA leading technology firm in Boston seeks a COOP Coordinator to support the Continuity of Operations and disaster recovery preparedness. The ideal candidate will hold a relevant bachelor's degree and have over four years of experience in business continuity and disaster recovery.
NewCOOP & Disaster Recovery Lead ASM Research, An Accenture Federal Services CompanyCOOP & Disaster Recovery LeadRaleigh, NCA technology consulting firm based in North Carolina is seeking a COOP Coordinator responsible for disaster recovery preparedness and COOP planning. Key skills include analytical problem-solving and project management expertise, along with proficiency in Microsoft Office.
NewSenior PingFederate Identity Admin ASM Research, An Accenture Federal Services CompanySenior PingFederate Identity AdminCharleston, WVThe ideal candidate has 8–15 years in IT, strong documentation skills, and a solid background in Windows, Linux, VMware, Citrix, and Oracle databases.#J-18808-Ljbffr. ASM Research, An Accenture Federal Services Company, is seeking an experienced IT Administrator to manage the PingFederate platform and oversee secure identity federation services.
NewRoot Cause Engineer Mid ASM Research, An Accenture Federal Services CompanyRoot Cause Engineer MidFrankfort, KY$78,400–$129,400 / yearRequired Qualifications Bachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience.
NewIT Performance & Reliability Leader ASM Research, An Accenture Federal Services CompanyIT Performance & Reliability LeaderSacramento, CAThe ideal candidate will develop performance measurement frameworks, collaborate with IT and security teams, and analyze performance to ensure mission-critical environments meet defined service levels. This role requires over 8 years of relevant experience and a Bachelor's degree in a related field, along with the ability to obtain a SECRET clearance.#J-18808-Ljbffr.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadSalem, ORCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewTraining Lead ASM Research, An Accenture Federal Services CompanyTraining LeadTrenton, NJCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Operating at a journeyman level, the analyst leads configuration audits, data quality improvement efforts, and governance activities that underpin effective incident, change, and problem management.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadBoise, ID$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadRaleigh, NC$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadNashville, TN$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
NewIT Performance & Reliability Lead ASM Research, An Accenture Federal Services CompanyIT Performance & Reliability LeadRichmond, VA$83,700–$111,300 / yearThe compensation range for this role is expected to be between $83,700 and $111,300, based on various factors.#J-18808-Ljbffr. This role oversees the monitoring and optimization of IT systems, ensuring adherence to service levels.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadTopeka, KS$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
NewEnterprise Continuity & ITDR Lead ASM Research, An Accenture Federal Services CompanyEnterprise Continuity & ITDR LeadJacksonville, FL$69,700–$75,230 / yearRequired qualifications include a bachelor's degree in a related field and over eight years of experience in risk management roles. ASM Research, An Accenture Federal Services Company, is seeking a Continuity Manager in Jacksonville, Florida.
NewKnowledge Management Lead ASM Research, An Accenture Federal Services CompanyKnowledge Management LeadHonolulu, HI$69,700–$95,845 / yearWorking knowledge of Microsoft OfficeCompensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Minimum QualificationsBachelor's Degree or equivalent relevant experiencePMI Professional in Business Analysis (PMI-PBA) or Advanced Certified Scrum Product Owner (A-CSPO) preferred5-10 years of experienceOther Job Specific SkillsStrong understanding of system applications.
Technical Writer ASM Research, An Accenture Federal Services CompanyTechnical WriterAlbany, NY$64,000–$71,700 / yearCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.
Customer Service Lead (SDL Leadership) ASM Research, An Accenture Federal Services CompanyCustomer Service Lead (SDL Leadership)Olympia, WA$67,900–$180,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Position Overview** The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance.
Service Desk Agent II ASM Research, An Accenture Federal Services CompanyService Desk Agent IIOlympia, WA$52,900–$68,690 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. It also leverages IT service management tools to log, track, and update tickets, and contributes to knowledge articles, user guidance, and basic training to improve self-service and reduce recurring issues across mission-critical systems.
Platform Services Lead ASM Research, An Accenture Federal Services CompanyPlatform Services LeadOlympia, WA$99,300–$142,800 / yearKey Responsibilities** + Lead and direct IT-related activities across infrastructure, applications, networks, communications, cloud services, virtualization, databases, backup and recovery, disaster recovery, security, and compliance. This role is accountable for ensuring continuity of computer, network, and application services through planning, technical leadership, project management, and alignment of IT services with business requirements.
Systems Analyst II/ITIL Specialist, Junior ASM Research, An Accenture Federal Services CompanySystems Analyst II/ITIL Specialist, JuniorOlympia, WA$65,400–$91,700 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The ITSM Functional Analyst also develops documentation and training materials, facilitates process workshops, and produces reporting and dashboards that give leadership actionable insights into service performance and improvement opportunities.
Systems Administrator Lead ASM Research, An Accenture Federal Services CompanySystems Administrator LeadOlympia, WA$97,000–$164,900 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The role directs day-to-day systems administration activities across Windows, Unix, Linux, and virtualization platforms, ensuring high availability, performance, and security for on-premises and cloud workloads.
Web Services Engineer Sr ASM Research, An Accenture Federal Services CompanyWeb Services Engineer SrOlympia, WA$78,400–$120,000 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Working closely with stakeholders, the web services engineer develops solutions such as workflows, custom pages, and integrations that streamline content management and collaboration.
Incident Manager, Junior ASM Research, An Accenture Federal Services CompanyIncident Manager, JuniorOlympia, WA$62,200–$105,700 / yearThe role coordinates cross-functional technical teams, stakeholders, and vendors to triage, prioritize, and resolve incidents based on impact and urgency, while maintaining governance for incident logging, categorization, escalation, and communications within IT service management processes. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Field Office Technician, Junior ASM Research, An Accenture Federal Services CompanyField Office Technician, JuniorOlympia, WA$47,700–$54,600 / yearMinimum Qualifications** + High School Diploma; technical or trade school training a plus + 0-2 years of technical support experience **Other Job Specific Skills** + Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.
Customer Service Representative, Sr ASM Research, An Accenture Federal Services CompanyCustomer Service Representative, SrOlympia, WA$20.83–$26.25 / hourCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Perform initial triage and basic troubleshooting for routine end-user issues involving workstations, approved software, printing, email, and account access using documented checklists and scripts.
ServiceNow Platform Administrator ASM Research, An Accenture Federal Services CompanyServiceNow Platform AdministratorOlympia, WACompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The role of a ServiceNow Platform Administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs.
IT Asset Manager ASM Research, An Accenture Federal Services CompanyIT Asset ManagerOlympia, WA$67,900–$91,350 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The IT Asset Manager collaborates with procurement, finance, security, and operations teams to align asset decisions with budgeting, licensing, and risk requirements, using asset data and analytics to inform refresh plans, optimization opportunities, and audit responses.
Service Desk Shift Supervisor ASM Research, An Accenture Federal Services CompanyService Desk Shift SupervisorOlympia, WA$67,900–$132,500 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Supervise day-to-day service-desk operations for an assigned shift, including ticket intake, triage, documentation, and resolution workflows in line with agreed service levels.
Application Support Engineer ASM Research, An Accenture Federal Services CompanyApplication Support EngineerOlympia, WAResponsibilities and Duties** + Familiarity with Flexdeploy, ALM Octane, UFT, LoadRunner, Dynatrace, ReadyAPI, CyberArk, VMWare/Horizon is preferred + Installs Application client tools on VDI Images/Pools + Troubleshoots connections to Applications and integrations Load Balancing Configuration for Applications + Performs Application configuration with SAML/SSO Authentication + Provides Level 2 and 3 support for related integration issues + Creates a management plan, validates sizing, and forecasted sizing + Maintains licenses and key secrets in vault + Provides STIGs and CDRL Documentation **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience + 7-10 years of experience in information technology, systems administration or other IT related field. **Security Requirement** + Active Secret level clearance **Other Job Specific Skills** + Windows and Linux Environment + Administration and configuration of ALM Octane, UFT, LoadRunner, Dynatrace, ReadyAPI,VMWare/Horizon is preferred + Installing Application client tools on VDI Images/Pools + STIG experience + CDRL documentation + VMware VDI + Microsoft Windows Server Administration + Micro Focus Application Lifecycle Management (ALM) Octane **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.