Additional duties as assigned by the Call Center Leadership team **Job** **Requirements:** + High School Diploma or equivalent required + **Must be professionally proficient in both English and** **Spanish** + 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred + Desire to succeed in a fast-paced, goal and consumer driven environment + Communication skills, with the ability to speak clearly and professionally + Tech-savvy - Ability to navigate provided technology efficiently + Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload + Must have a quiet, HIPPA compliant, private workspace + Some evening and weekend scheduling availability required **Compensation and Benefits:** + Pay rate: **$1** **7** **.** **0** **0** /per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days. **Job** **Duties:** + Work with patients to schedule appointments,as the first point of contact for new patients?calling to book an appointment orlearn about Aspen Dental services, + Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns + Listen empathetically and think critically to understand patient needs, use trained sales?and customer service techniques to set appointments.