Establish and maintain support processes, documentation, runbooks, monitoring dashboards, escalation paths, defect management and operational procedures.once a solution has met agreed production acceptance criteria, including runbooks(those will need to be created and handed over to support team), monitoring dashboards, support ownership, escalation paths, defect management, and release evidence. The role combines technical leadership, operational excellence, stakeholder management, and people leadership, requiring an individual who is equally comfortable discussing model performance, coordinating incident response activities, managing enhancement roadmaps, and engaging senior business stakeholders.