You'll also coordinate implementation and transition support, training, communications, and operational activities across multiple initiatives - including CRM and producer-facing platforms, enterprise systems, and related integrations - to keep teams aligned and ensure the right work happens at the right time. You have strong project management, business analysis, and operational skills that enable you to build trust with stakeholders, identify root causes and enhancement opportunities, write clear business requirements, and facilitate discussions that drive prioritization, decisions, and action.