Manages technical and analytical aspects of patient experience measurement, including survey compliance, implementation, data mapping, and portal management, while partnering with vendors, internal analytics teams, and operational leaders to translate quantitative and qualitative data into actionable insights for institutional recognition, reporting, and improvement. Operating under the general direction of the Senior Director, Patient Experience, this role exercises leadership over a small team of direct reports and clinical partnerships to drive institutional efforts that strengthen patient-centered, equitable, and experience-driven care.