Essential Functions: Obtains information relevant to the design and construction of the service request and responding to questions from the customer; including but not limited to technical requirements for electric service connections, schedule dates, inspection requirements, and licensing and easement requirements. Individual will receive and process incoming customer requests for service over the telephone, web, email, and facsimile, and will ensure all work requests are in usable form; i.e., complete customer information, contractor information, work request primary point(s) of contact, and description of work).