Strategic Executive Partnership: Partner with executive leadership to align HCHB capabilities with organizational goals by serving as a subject matter expert, analyzing performance metrics, recommending system improvements, translating business and clinical requirements into solutions, and leading strategic system initiatives. General IT & End-User Support: Provide advanced support and optimization of the HCHB system by resolving complex issues, training users, managing incidents, collaborating with vendors and IT teams, and engaging stakeholders to improve system performance and operational efficiency.