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ADAPTED_NOW

IT Technician

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups.

Salary

ACTIVE

Pay: $21.00 per hour At Great Wolf, the IT Technician is responsible for providing technical support for the systems at the lodge. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups. Essential Duties & Responsibilities<ul><li>Work closely with on property staff on systems related issues pertaining to the PMS, POS</li><li>Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort</li><li>Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office</li><li>Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies</li><li>Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed</li><li>Administer and enforce GWR license agreements for compliance budgetary accuracy</li><li>Work closely with members of the GWR IT team</li><li>Maintain accurate inventories of equipment while maintain an organized, safe and clean work area</li><li>Assist the corporate IT on projects and support related issues in the field or at the corporate office</li><li>Prioritize projects and support workload at the resort</li><li>Conduct regular training sessions to keep the knowledge base at the properties current</li></ul> Basic Qualifications & Skills<ul><li>Associates degree in IT or related field (or equivalent combination of education/experience)</li><li>Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience</li><li>Demonstrated proficiency in Microsoft Office suite</li><li>Successful completion of criminal background check and drug screen</li></ul> Desired Qualifications & Traits<ul><li>Microsoft Certification</li><li>Previous IT experience in hotel/resort/theme park industry</li><li>SCCM administration, and a working knowledge of Cisco and server virtualization</li><li>Strong problem solving and organizational skills</li><li>Attention to detail</li><li>Enthusiastic and positive energy</li><li>Multi-tasking ability</li></ul> Physical Requirements<ul><li>Able to lift up to 20 lbs.</li><li>Able to bend, stretch, and twist</li><li>Able to stand or sit for long periods of time</li><li> </li></ul>Estimated Salary Range: - $21.00 per hour annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Great Wolf Lodge

salaryMin

salaryMax

payPeriod

currency

Affirmative Action

Amusement Parks

Audiovisual

Background Investigation

Budgeting

Cisco Network Systems

Computer Security

Corporate Policies

Desktop PC

Detail Oriented

Equipment Maintenance/Repair

Establish Priorities

Ethernet

Hardware Installation

Information Technology & Information Systems

Inventory Management

Knowledge Base

License Agreements

Licensing Compliance

Lift/Move 20 Pounds

Management of Information Systems/Technology (MIS)

Metrics

Microsoft Certifications

Microsoft Office

Mobile Operating System

Multitasking

Network Administration/Management

Network Monitoring

Network Performance/Analysis

Network System Hardware

Organizational Skills

People Management

Printers

Problem Solving Skills

Regulations

SMTP (Simple Mail Transfer Protocol)

Safety/Work Safety

Seminars

Staff Training

System Center Configuration Manager (SCCM)

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Support

Training/Teaching

Virtualization

Wide Area Network (WAN)

Willing to Travel

Appcast Exclusive 1

Sales Manager

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

Pay: $60000 per year - $65000 per yearThis position is bonus eligible At Great Wolf the Sales Manager strategically targets high margin sales opportunities and converts those opportunities to sales wins, achieving assigned goals and contributing to the overall success of the Lodge. Essential Duties & Responsibilities<ul><li>Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business, specifically targeting shoulder and off-peak groups</li><li>Increase market share through effective networking, research and business development activities in order to target, solicit and win new business</li><li>Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client service</li><li>Represent Great Wolf at local and regional trade and travel shows in accordance with Lodge strategy to promote Groups brand and uncover new opportunities</li><li>Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings.</li><li>Build and maintain key client relationships, generating repeat business and lifetime value</li><li>Prepare compelling group proposals, sales materials and contracts that result in sales wins</li><li>Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge</li><li>Exercise appropriate authority to skillfully negotiate contracting terms including, but not limited to, pricing for meeting room rental and audio visual</li><li>Submit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progression</li><li>Create and update quarterly sales action plans outlining business development objectives and market segment strategy</li><li>Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events</li><li>Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.</li><li>Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies</li><li>Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program</li><li>Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure</li><li>Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems</li><li>Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts</li></ul> Basic Qualifications & Skills<ul><li>Bachelor’s degree in hotel/hospitality or related field, or equivalent combination of education/experience</li><li>Minimum 4 years in sales with specific experience in hospitality event/conference sales</li><li>Demonstrated proficiency in Microsoft Office Suite</li><li>Successful completion of criminal background check and drug screen</li><li>Successful Department of Motor Vehicle check</li><li>Professional communication skills both verbal and written</li></ul> Desired Qualifications & Traits<ul><li>Significant customer service experience</li><li>Strong problem solving and organizational skills</li><li>Attention to detail and ability to exceed quality standards</li><li>Enthusiastic and positive energy</li><li>Multi-tasking ability</li></ul> Physical Requirements<ul><li>Able to lift up to 20lbs</li><li>Able to bend, stretch, and twist</li><li>Able to stand or sit for long periods of time</li></ul> Estimated Salary Range:$60000 per year - $65000 per year annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

BeOS Operating System

Billing

Business Development

Business Plan

Catering Services

Communication Skills

Contract Negotiation

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Develop and Maintain Customers

Documentation

LifeTime Value (LTV)

Market Segmentation

Market Share

Marketing Strategy

Negotiation Skills

Operational Communications

Order Picking/Packing

Presentation/Verbal Skills

Pricing

Proposal Writing

Quality Metrics

Rentals

Resolve Customer Issues

Sales

Sales Management

Sales Pipeline

Sales Proposals

Sales Prospecting

Sales Strategy

Writing Skills

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Great Wolf Lodge

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