Hold monthly department meetings keeping staff informed of all activities in the hotel • Other duties as assigned Education/Experience • Associates Degree in Hospitality preferred • 1-3 years’ experience in hospitality required • Supervisory experience preferred • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Conduct employee training and development; assist in performance reviews and disciplinary action • Conduct applicant screening and initial interviews of guest services applicants • Maintain a professional and high-quality service-oriented environment at all times • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.