San Diego, CA30+ days ago
You'll partner closely with Marketing, Customer Success, the Expert Network Platform, Product Management, Product Development, Product Design, and Data teams to deliver best-in-class customer journeys driven by insight, experimentation, and measurable outcomes. As a Staff Customer Experience Professional you'll lead cross-domain strategy and innovation across the TurboTax Assisted portfolio (Activate Experts, Full Service, and Do-It-With-Me), while directly working with domain teams to drive priority initiatives.