Function as an escalation point for the payroll support team and provide next-level guidance/status to managers, administrators, employees on general payroll inquiries, manager queries, Employee Payroll Cycle Transactions, Data Processing, and/ or Verification of Employment Letters. The ideal candidate is committed to providing an excellent service delivery model, has a strong record of excellence in providing high quality customer advice, has well-honed independent judgment and critical thinking skills, and is self-motivated with values of ownership and accountability.