We Also ValueBilingual in Spanish and EnglishJob Contributions* Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented* Act as a communication facilitator between the public and the contact center management* Communicate and process information to the Lead or Supervisor when necessary* Answer incoming phone calls; may have to take and relay messages* Provide factual information to the public and /or other County employees* Maintain logs and other forms of information data entry* Complete and review routine forms and memos, ensuring accuracy and completenessWorking Conditions* This position is in an office setting and is not substantially exposed to adverse environmental conditions* Requires the ability to sit or stand for an extended period and the ability to view a computer screen for an extended period* Exerting up to 10 lbs. About the Maricopa County STAR Contact CenterThe mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard.