Customer-Facing Operations and Commercial Programs: Advise on customer-facing products, services, and operational initiatives, including rental terms and disclosures, fees and payment practices, promotions, customer communications, digital/e-commerce experiences, and other consumer-facing business practices. Customer Communications & Call Center: Advise on the legal and regulatory requirements applicable to customer communications and call center operations, including TCPA, call recording and monitoring laws, and state-specific consumer communication requirements.