What you get to do in this role:StrategyLead the global go-to-market alignment and co-innovation initiatives for a specific Functional AreaOwn and execute the Global Functional Area partner account planDrive cross-geo alignment to ensure a consistent global partner experience across all partner routes to marketDevelop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterpartsAdvise partners on market, geographic, and route-to-market expansion, BU GTM, Product RoadmapGovernance & ReportingAlign with the Global Governance FrameworkFacilitate QBRs for priority countries & milestone trackingOwn revenue success measures: Sourced NNACV, Sell-Through NNACVInfluence Partner Program KPI tracking and success measures: Certifications, PLAs, etcGTM ExecutionCoordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns; ensure consistent messaging globallyDrive Autonomous Workforce product/solution education and enablement to increase practice and business growthLead joint demand generation strategy with partner marketing teams; orchestrate global campaigns, executive events that drive pipelineDrive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activationCollaborate with Partner Technical Advisors to assess product expansion, route-to-market opportunities, and co-innovation of new technical offeringsOperations (sales & partner)Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks, templates, toolkits, and repeatable processesSupport Regional Partner Sales with field sales to support partner-led customer pursuits, pipeline development, and deal progressionSupport regions with domain-specific GTM Assets and thought leadership to accelerate the growth of solutions adoption and salesIdentify gaps in the GTM process; raise and solve for process improvements that reduce friction across the allianceDeliverablesExecution of the Global GTM Plan to expand the joint growth in a specific functional areaQuarterly & executive governance cadence — strategic reviews, monthly scorecard, pipeline reviewGeo adoption of global strategyPartner maturity, scalability, and enablement effectivenessSuccess MeasuresGlobal Partner pipeline growth, and revenue contribution across all routes to market for the Autonomous Workforce areaExecution of the Global Partner Account Plan and joint GTM strategy to expand the partner's ServiceNow practiceExpansion into new markets, buying centers, and net new logosConsistency of global partner execution, governance, and operational rigorField and stakeholder satisfactionPartner maturity, scalability, and enablement effectivenessTo be successful in this role you will have:12+ years of global alliances and partner sales experience, including business development in Enterprise Software (SaaS, CRM, AI etc…) driving partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force. Proven ability to build go-to-market plans for Channel, SI, and partner organizationsServiceNow ITSM, ITOM, SAM and SPM product knowledge is a strong plusDemonstrable track record of achieving and exceeding targets by managing a small number of large accounts or alliance partners, ideally with a next-generation AI/SaaS companyEstablished relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers, with experience in leading software, Cloud, and SaaS organizationsStrong understanding of partner-led and co-sell sales motionsAbility to influence and operate in a matrixed organizationExecutive communication and relationship management skillsComfort operating in ambiguity with a bias toward actionExperience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insightsWhy This Role MattersThis role strengthens global partner-led growth by ensuring alliance operations are governed, measured, and continuously improved.