PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

Supervisor Airframe Field Services PAE conducts audits of personnel, facilities, and work quality in alignment with the Continuous Airworthiness Maintenance Program and established Letters of Agreement, strengthening Southwest's commitment to safety, reliability, and operational excellence. They'reresponsible for the technical acceptance of repairs, inspection authorizations, and approval of labor and material costs while supporting Airframe Essential Maintenance Providers in settingappropriate flow, scheduling, andmanpowerlevels.

Department: Technical Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: TheSupervisor Airframe Field Services PAE provides oversight and technical guidance for all outsourced airframe maintenance, ensuring Southwest Airlinesaircraftaremaintained, altered, and produced in compliance with all technical and safety standards.They'reresponsible for the technical acceptance of repairs, inspection authorizations, and approval of labor and material costs while supporting Airframe Essential Maintenance Providers in settingappropriate flow, scheduling, andmanpowerlevels.Supervisor Airframe Field Services PAE conducts audits of personnel, facilities, and work quality in alignment with the Continuous Airworthiness Maintenance Program and established Letters of Agreement, strengthening Southwest's commitment to safety, reliability, and operational excellence. AdditionalDetails The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant campus. Due to the nature of this role, you wouldbe requiredto work from our facility during business hours. U.S. citizenship or current authorization to work in the U.S.requiredand no current or future work authorization sponsorship available. We'recommitted to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Oversees and supervises Southwest Airlines CAMP (Continuous Airworthiness Maintenance Program) at the AEMP (Airframe Essential Maintenance Provider) Assist the Manager, Airframe Field Services with oversight of Southwest Airlines CFR 121 program at one of our AEMP locations Provide oversight of the AEMP CFR 145 processes and controls Support daily maintenance operations at the AEMP location to include labor, material and engineering technical assistance Reviews assigned work packages with the AEMP Project Manager, Supervisor and Lead Mechanics and makes the necessary requests for changes recommended Provides daily surveillance of assigned AEMP personnel by use of DAS and IPA inputs Monitors the progress of each assigned aircraft and takes the necessary action to meet or exceed the RTS dates Coordinates aircraft maintenance requirements with all pertinent SWA company departments, specifically thru Mx Control, SWA Planning, SWA Engineering, and/or SWA Materials to advise the current status of each aircraft Monitors and supervises productivity and labor requirements on T&M categorized items ensuring adequate labor coverage for all shifts Reviews all work packages for completeness prior to aircraft returning to service Ensures all deferred maintenance items have the required materials and labor hours recorded Reviews and supervisors AEMP documentation to ensure all items are properly annotated and RII items are not delinquent Track all work being accomplished on assigned aircraft via data collection software. For Example: SBX, QuickBase, etc As a member of management, acts as point of contact for Southwest Airlines at the AEMP location May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Working knowledge of Boeing repair schemes and technical manuals Ability to read and understand technical documents, instruments, and test equipment Ability to maintain a high level of confidence and trust with all levels of leadership Ability to demonstrate and maintain a high regard for confidential and sensitive information Ability to think like an owner; demonstrates a high level of responsibility Ability to apply logical approaches to solving complex problems and identifying solutions Ability to self-start and work autonomously, with limited and disparate information Ability to communicate in a flexible and effective manner (written, oral, interpersonal) Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.), Quickbase, and Skilled in team-building and consensus-building Ability to build strong interpersonal relationships and lead through influence Ability to obtain and maintain CAT III Authorization, ETOPS Authorization and Airworthiness Release Authorization Ability to hear and detect problem areas during inspections Ability to lead others without direct positional authority Education Required: High School Diploma or GED Experience Fully functioning broad knowledge in: Aircraft Maintenance Preferred: Experience with Southwest Engine Run andTaxi Licensing/Certification Required: A&P License Must be able to attain a United States passport Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must be able to work a flexible schedule including some overnights, weekends and holidays as demanded by operational needs Must be able to travel as needed, international travel may be required Pay & Benefits: Competitive market salary from $138,800 to $154,200 per year to $115,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: https://careers.southwestair.com/benefits *Pay amount doesn't guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Please print/save this job description because it won't be available after you apply. Southwest Airlines is an Equal Opportunity Employer.

Southwest Airlines

Supv Airframe Field Services PAE

Aircraft Maintenance

Auditing

Code of Federal Regulations

Communication Skills

Computer Workstations

Documentation

English Language

Health Plan

Identify Issues

Interpersonal Skills

Leadership

Materials Engineering

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

On Site Support

Operational Support

Operations

Outsourcing

Problem Solving Skills

Productivity Management

Retirement Funds

Safety Standards

Surveillance

Team Lead/Manager

Technical Leadership

Technical Operations

Technical Support

Technical Writing

Test Equipment

United States Citizen

Willing to Travel

monster

Learn more about becoming aFreightAgent and check out the FAQs:careers.southwestair.com/freight-and-cargo-agent-workgroup. Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems.

Department:Ground Operations Our Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description:*** For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Freight Agent position at SEA within the last 12 months.*** Pay & Benefits:Pay of $21.01 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you'll love:<ul><li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li><li>Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings**</li><li>Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***</li><li>Competitive health insurance for you and your eligible dependents</li><li>Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.</li><li>Explore more benefits you'll love: https://careers.southwestair.com/benefits</li></ul> Want to be part of a small but mighty Team that helps move important shipments across the country? Freight Agents at Southwest work outside and in our Cargo facility to safely load and unload cargo, including packages, U.S. Mail, fresh seafood, and even life-saving medical items. You'll work with other airport Teams to keep flights on schedule and make sure shipments get where they need to go. You'll help Customers who ship with Southwest Cargo, adjust priorities as needed, and support a smooth operation every day. As a Cargo Agent, you'll learn new skills, work with a close Team, and play a big part in helping Southwest succeed. See what a day as a Freight Agent looks like: Additional details <ul><li>This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.</li><li>Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime isrequiredto support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.</li><li>U.S. Citizenship required under Federal regulations.</li><li>Learn more about becoming aFreightAgent and check out the FAQs:careers.southwestair.com/freight-and-cargo-agent-workgroup</li></ul> We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities<ul><li>Provides friendly service to and maintains positive relationships with all internal and external Customers</li><li>Works in a cooperative spirit to ensure the success of our Company</li><li>Works in air freight facilities</li><li>May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes</li><li>Responsible for opening/closing of the air freight facilities at which they are working</li><li>Handles Station AMS and radio communications traffic as needed</li><li>Checks Cargo information for each flight</li><li>Answers Cargo facility telephones</li><li>Resolve Customer situations by providing Positively Outrageous Service</li><li>Writes and submits irregularity reports as required</li><li>Checks cargo on hand to see that it is properly logged and accounted for</li><li>Checks that all board mail and Company material is dispatched and sent to indicated Stations</li><li>Responsibilities include greeting and handling Customers in a polite and friendly manner</li><li>Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments</li><li>Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program</li><li>Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.</li><li>Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems</li><li>Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty</li><li>Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel</li><li>Responsible for ground security and assuring operations follow security procedures</li><li>May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description</li><li>Must be able to meet any physical ability requirements listed on this description</li><li>May perform other job duties as directed by Employee's Leaders</li></ul> Knowledge, Skills and Abilities<ul><li>Ability to work well with others as part of a team, meet the public, and work under stressful situations</li><li>Must be able to obtain and maintain GSC qualification</li><li>Must comply with DOT drug and alcohol testing program</li><li>Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations</li><li>Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job</li><li>Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period</li><li>Must be aware of hazardous situations and be able to handle emergencies as needed</li><li>Able to work under pressure and handle many functions at once with many different offices and/or groups of people</li><li>Must work under tight time constraints to accomplish quick turns of aircraft</li><li>Must possess good written and oral skills</li><li>Must be able to effectively communicate verbally by telephone, face to face and public address systems</li><li>Must be able to be alert to moving vehicles or aircraft and use radio equipment</li><li>Must be able to communicate information and instructions verbally or via radio equipment</li></ul>Education<ul><li>Required: High School Diploma or GED</li><li>Preferred: College coursework or degree</li></ul> Experience<ul><li>Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions</li></ul> Licensing/Certification<ul><li>Must be able to obtain a SIDA badge and meet all local airport requirements</li><li>Must possess a valid state motor vehicle operator's license</li><li>May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights</li></ul> Physical Abilities<ul><li>Must be able to lift and move items of 70 pounds and/or more</li><li>Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods</li><li>Must be able to carry heavy items up and down jetway stairs</li><li>Must be able to distinguish each color displayed on every type of screening equipment</li><li>Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment</li><li>Must maintain the ability to wear prescribed uniforms</li></ul> Other Qualifications

Freight Agent - SEA

Air Cargo

Airport Security

Cargo/Freight

Collective Bargaining

Credit Cards

Customer Support/Service

Establish Priorities

Federal Laws and Regulations

Heavy Lifting

High School Diploma

Keyboards

Licensing

Lift/Move 70 Pounds

Loading/Unloading

Marine Cargo

Military

Operations Processes

Operations Security (OPSEC)

Point of Sale (POS) Systems

Presentation/Verbal Skills

Regulations

Resolve Customer Issues

Retirement Plan

Team Player

Test Program

Time Management

Training Program

Writing Skills

Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Department:Ground Operations Our Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description:*** For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Washington.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Supervisor Customer Service position at SEA within the last 12 months.*** Pay & Benefits:Pay of $28.27 to $42.40 per hour*, depending on qualifications and experience**. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love:* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)* Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit**** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.* Explore more benefits you'll love: https://careers.southwestair.com/benefits* Explore our benefits for paid time off/vacation, holiday, and sick leave: https://careers.southwestair.com/washington-benefits-noncontract-roles Job Summary Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day. Additional details <ul><li>The Supervisor Customer Serviceworksassigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.</li><li>U.S. citizenship or current authorization to work in the U.S.requiredand no current orfuture workauthorization sponsorship available.</li></ul> We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way<ul><li>Guide and lead team members using SWA talent management practices to coach, develop, and engage employees</li><li>Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment</li><li>Invest in leadership and self-growth through participating in continuous learning and development</li></ul> Responsibilities<ul><li>Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction</li><li>Respond to and resolve Customer questions, requests, or complaints</li><li>Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance</li><li>Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently</li><li>Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding</li><li>Work with staff planning to build bids that are in line with department's hourly goals.</li><li>Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly</li><li>Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes</li><li>May perform other job duties as directed by Employee's Leaders</li></ul> Knowledge, Skills, and Abilities<ul><li>Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction</li><li>Knowledge of applicable Collective Bargaining Agreements and their applications</li><li>Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources</li><li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology</li><li>Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems</li><li>Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)</li><li>Ability to apply general rules to specific problems to produce answers that make sense</li><li>Ability to recognize and address performance and safety concerns in a timely manner</li><li>Ability to ensure all equipment is maintained and available for the operation</li></ul>Education<ul><li>NA</li></ul> Experience<ul><li>Fully functioning, broad knowledge in:</li><li>Airlines Operation Management</li><li>Customer Service</li></ul> Licensing/Certification<ul><li>Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements</li><li>Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program</li><li>May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights</li></ul> Physical Abilities<ul><li>Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time</li><li>Ability to communicate and interact with others in the English language to meet the demands of the job</li><li>Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job</li><li>Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period</li><li>Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.</li><li>Ability to perform assigned duties in outdoor and inclement weather conditions</li></ul> Other Qualifications<ul><li>Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines</li><li>Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986</li><li>Must be at least 18 years of age</li><li>Must be able to comply with Company attendance standards as described in established guidelines</li><li>Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines</li><li>Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986</li><li>Must be at least 18 years of age</li><li>Must be able to comply with Company attendance standards as described in established guidelines</li></ul> *Pay amount doesn't guarantee employment for any particular period.**Pay rates may increase over time based on performance and market movement up to a top of scale rate of $42.20.**401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.****Profit-sharing contributions are... For full info follow application link.Southwest Airlines is an Equal Opportunity Employer.

Supervisor Customer Service - SEA

Administrative Skills

Coaching

Contract Management

Customer Satisfaction

Customer Service Management

Customer Service Operations

Customer/Client Research

Equipment Maintenance/Repair

Exceeded Sales Goal

File Management

Forecasting

Human Resources

Lift/Move 40 Pounds

Lift/Move 50 Pounds

Metrics

Operations Management

Organizational Skills

Performance Analysis

Quality Metrics

Records Management

Resource Management

Safety/Work Safety

Status Reports

Stenography

Strategic Planning

Talent Management

Word Processing

UNKNOWN

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines.

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Check out what a day on the ramp is like: swa.is/DayOnTheRamp

Ramp Agent

KPMG

FEED

Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge. Company Overview: Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States.

<div class="WordSection1">Southwest Airlines Federal Credit Union, a world class financial institution, is looking for a Collector for our Dallas Branch located at our corporate office near Love Field Airport.<h1>The Benefits of Working Here:</h1>We work hard to ensure that our employees work in an environment of respect, trust and fun! We are committed to helping our employees stay healthy, feel secure, grow and development, and maintain a work/life balance through our comprehensive benefit programs:<ul><li>FREE health insurance</li><li>FREE dental insurance</li><li>FREE vision insurance</li><li>FREE life insurance</li><li>FREE short-term and long-term disability</li><li>FREE employee checking account</li><li>Paid Time Off up to 3 weeks per year</li><li>13 Paid Holidays (2 ½ weeks of more paid time off!)</li><li>Flexible Spending Accounts</li><li>401(k) plans with employer match</li><li>Tuition reimbursement</li><li>Casual dress code, every day!</li><li>Ongoing training through classroom and online formats</li><li>Employee recognition programs</li><li>Employee committees that promote culture, fun and wellness</li><li>Monthly company-wide activities for our employees, like Baseball Day, Chocolate Chip Day, Summer Luau, Say Something Nice Day, Biggest Loser, and a Step Challenge</li></ul><h1 style="margin-left:3.95pt">Position Overview:</h1><ul><li>Make contact with members whose accounts are delinquent</li><li>Actively review account history to determine when and why account became delinquent</li><li>Offer reasonable solutions to resolve delinquencies</li><li>Process payments utilizing Electronic cash Management (ECM) for credit Cards and ACH for checking/savings account withdrawals</li><li>Receive and process documentation for possible Collection extensions</li><li>Notate all member contacts utilizing collections system (Temenos)</li><li>Any ad hoc responsibilities that help support the team in reaching departmental goals</li></ul><h1>Qualifications:</h1><ul><li>Previous loan collections experience (2+ years preferred)</li><li>Comprehensive knowledge of personal computer, Excel and Word</li><li>Ability to communicate clearly and effectively</li><li>Ability to multi-task while maintaining consistent, accurate and detailed documentation</li><li>Bankruptcy process experience</li><li>Mortgage Loan collections experience</li><li>Temenos Collection System</li><li>High School diploma or equivalent</li><li>Be enthusiastic about what you do and take pride in your work</li><li>Have a great attitude</li><li>All qualified candidates must pass a credit and background check</li></ul></div><h1>Pay:</h1>DOE<h1>Schedule:</h1>Monday - Friday 8:30AM - 5:00PM<h1>Company Overview:</h1>Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception, we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Learn more about us on our website: <a href="https://www.swacu.org/connect/careers.html" rel="nofollow">https://www.swacu.org/connect/careers.html</a>

Southwest Airlines Federal Credit Union

Collector

Bankruptcy Procedures

Baseball

Cash Management

Compensation and Benefits

Credit Union

Credit and Collections

Dental Insurance

Digitial Currency

Engineering Change Management

Financial Services

Health Insurance

Life Insurance

Mortgage Collections

Mortgage Lending

Multitasking

PC (Personal Computer) Systems

Past Due Accounts

Tuition Reimbursement

Vision Plan

clearcompany

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Supv Airframe Field Services PAESouthwest Airlines

Freight Agent - SEASouthwest Airlines

Supervisor Customer Service - SEASouthwest Airlines

Ramp AgentSouthwest Airlines

CollectorSouthwest Airlines Federal Credit Union

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