This person will support the technical build-out and operation of enterprise AI platform integrations — identity, connectors, and control-plane guardrails — across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), deliver day-to-day AI user support and enablement, including relationship support for high-touch groups, and serve as L2/L3 support for platform and connector defects, escalating complex issues to the Lead. Support Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate.