credit card, check, money order)• Phlebotomy / Specimen Collection/Specimen Processing* Properly identify the patient by following the WellStar Patient Care Safety policies* Properly perform venipunctures procedures on patients of all ages* Follow Laboratory policies regarding hard stick situations* Properly process all specimens according to established specimen requirements* Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers* Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)* Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories* Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp* Use proper hand hygiene in accordance to patient safety goals• Customer Service Support* Assisting Physicians/Office staff with ordering labs in Epic correctly. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.