NewRevenue Operations Analyst Billing & Compliance (Hybrid) Zendesk GroupRevenue Operations Analyst Billing & Compliance (Hybrid)Madison, WIIdeal candidates have a business/finance background, 2+ years of cross-functional experience, and familiarity with SaaS billing models, Salesforce, Zuora,#J-18808-Ljbffr. You will support the sales organization in commerce-to-cash, ensure deals align with strategies, and help optimize professional services billings.
NewSenior AI Agent Security & Abuse Prevention Architect ZendeskSenior AI Agent Security & Abuse Prevention ArchitectPhoenix, AZZendesk is seeking a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk's products and customer integrations. You will blend hands-on offensive and defensive security with product sensibility to design secure agent architectures and drive company-wide changes to prevent AI agent–enabled abuse.
NewSenior AI Agent Security & Abuse Prevention Lead ZendeskSenior AI Agent Security & Abuse Prevention LeadOklahoma City, OKYou will combine hands-on offensive and defensive skills with product sensibility to design secure agent architectures, and champion company-wide and engineering changes to prevent AI agent-enabled abuse. Zendesk is seeking a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk's products and customer integrations.
NewSenior Workplace Events Specialist ZendeskSenior Workplace Events SpecialistSan Francisco, CA$32.21–$48.56 / hourOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. In this role you'll design and deliver high-impact, inclusive employee events and connection programs that strengthen culture, drive engagement, and supportZendesk's strategy of building human-centered experiences.
NewSenior Sales Engineer ZendeskSenior Sales EngineerNew YorkOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.
Senior Director, Technology Alliances ZendeskSenior Director, Technology AlliancesSan Francisco, CaliforniaOperational Enablement: Set the high-level direction and build the senior leadership bridges required for effective execution, purposely clearing corporate and technical roadblocks to allow the Director, AI Partnerships to lead day-to-day AI programs. Your focus will be on gaining top-down buy-in and ongoing engagement from both Zendesk and partner leadership for joint partnership goals, while providing mentorship, guidance, and strategic air cover to your direct as well as cross functional teams to drive operational execution of product and commercial programs with their partner counterparts.
Director, Sales Strategy ZendeskDirector, Sales StrategyMassachusettsOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.
Manager of Strategic Sourcing, Software and Engineering ZendeskManager of Strategic Sourcing, Software and EngineeringMadison, WisconsinMulti-Vendor LLM Strategy: Implement and manage a multi-vendor LLM ecosystem strategy, including coordinating sourcing for frontier labs (e.g., OpenAI, Anthropic), hyperscaler routes (e.g., AWS Bedrock, Gemini/Vertex), and open-weight model providers (e.g., Groq, Baseten) to ensure diversification, cost efficiency, and performance optimization. Forecasting & Data Alignment: Develop, maintain, and validate accurate forecasts for usage, licenses, and capacity for key contracts (e.g., AWS, Google, MongoDB, Snowflake, and others) in collaboration with Engineering, IT, and business units to gather data and identify trends or potential risks to inform contract negotiations and prevent over-commitment or unnecessary costs.
Principal Product Manager - Partner Sales ZendeskPrincipal Product Manager - Partner SalesAustin, TexasBy owning the integration between Partner Relationship Management (PRM) platforms like Impartner , and core internal GTM systems (including Salesforce, Adobe) , you will ensure our partners have the tools, data, and seamless workflows they need to co-sell, register deals, and scale revenue effortlessly. Cross-Functional Leadership: Partner closely with Channel Sales Leadership, Revenue Operations, Engineering, and Partner Marketing to define requirements and deliver solutions that serve both internal stakeholders and external partners.
Enterprise Account Executive ZendeskEnterprise Account ExecutiveSan Francisco, CaliforniaWhile this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
Revenue Operations Analyst ZendeskRevenue Operations AnalystMadison, WisconsinOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals as well as process and streamline our professional services billings.
Senior Product Marketing Manager, AI Platform ZendeskSenior Product Marketing Manager, AI PlatformSan Francisco, CaliforniaThis role is responsible for a wide range of functions including market and customer research, messaging and positioning development, technical marketing, GTM enablement, and partnership with a cross-functional team tied to sales, marketing, and product to achieve company goals. Be the connective tissue - Collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.
Director, Sales Operations (Planning) ZendeskDirector, Sales Operations (Planning)TexasThe primary focus of this role is to serve as the planning bridge between Field Sales Operations and Worldwide Sales Planning teams — ensuring planning decisions are executed accurately, escalations are resolved efficiently, and field needs are represented in worldwide processes. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.
NewSenior Sales Engineer ZendeskSenior Sales EngineerGeorgiaExperience: 2 to 4 years of professional experience in a technical client-facing role (e.g., Solution Engineer, Sales Engineer, Technical Support Engineer, Implementation Consultant) or as a hands-on Software Developer looking to pivot into a strategic field role. Build and Maintain API Integrations: Use your coding and scripting skills to connect Zendesk to complex client tech stacks, leveraging REST APIs, webhooks, middleware platforms, and modern cloud infrastructure.
Revenue Recognition Manager ZendeskRevenue Recognition ManagerAustin, TexasWhile this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
NewForward Deployed Engineer ZendeskForward Deployed EngineerWausau, WIWhether it's architecting a multi‑layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities into a legacy tech stack, you are the "boots on the ground" builder who ensures our technology delivers measurable ROI.What You'll DoDrive Outcomes and own the "Last Mile" of AI: Lead complex end‑to‑end deployments of Zendesk's AI Agents and LLM‑powered workflows. Preferred QualificationsExperience with Zendesk and AI AgentsBackground in FDE, Professional Services or Technical Account Management implementing complex systemsAbility to travel 25‑50% of the time, as needed to customer sitesThe US annualised OTE (On Target Earnings) range for this position is $200,000.00‑$300,000.00 with a pay mix of 80/20 (base/commission).
NewPrincipal Product Manager - Partner Sales ZendeskPrincipal Product Manager - Partner SalesAustin, TX$208,000–$312,000 / yearBy owning the integration between Partner Relationship Management (PRM) platforms like Impartner , and core internal GTM systems (including Salesforce, Adobe) , you will ensure our partners have the tools, data, and seamless workflows they need to co-sell, register deals, and scale revenue effortlessly. Cross-Functional Leadership: Partner closely with Channel Sales Leadership, Revenue Operations, Engineering, and Partner Marketing to define requirements and deliver solutions that serve both internal stakeholders and external partners.
NewEnterprise Account Executive ZendeskEnterprise Account ExecutiveSan Francisco, CA$340,000–$510,000 / yearWhile this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
Senior Director, Product Security ZendeskSenior Director, Product SecurityCaliforniaEngage directly in high-risk architecture reviews, threat modeling, vulnerability analysis, and incident remediation decisions, helping teams make pragmatic trade-offs across identity, authorization, API security, encryption, tenant isolation, and secure design. 12+ years of experience across product security, application security, software engineering, security architecture, cloud security, offensive security, or related technical security roles, including 7+ years leading high-performing security or engineering teams.
Sr. Manager CX Data and Insights ZendeskSr. Manager CX Data and InsightsUtahQuantify Strategic Value: Design and execute impact measurement models that move past baseline usage metrics to quantify actual gross retention rate (GRR) improvements, net revenue retention (NRR) gains, and process efficiencies. Horizontal Influence: Exceptional stakeholder management and communication skills, with a proven capability to translate highly technical findings into clear, strategic narratives that guide executive leadership.
Vice President, Total Rewards ZendeskVice President, Total RewardsAustin, TexasPartner with Executive Leadership to design and administer executive compensation programs including base pay, short- and long-term incentives, bonuses, and commissions that drive company performance. Design and govern competitive compensation, equity and benefits programs (base, variable, sales comp) informed by benchmarking, pay-equity analysis and cost modeling.
AMER/LATAM Security & Safety Manager ZendeskAMER/LATAM Security & Safety ManagerAustin, TexasRisk Control and Compliance: Plan, implement, and verify risk control and compliance programs to ensure the adoption of safe work practices, including emergency response, workplace violence prevention, fire prevention, injury and illness prevention, and compliance with local health and safety regulations. The AMER/LATAM Security & Safety Manager is responsible for overseeing physical safety and security, as well as ensuring compliance with occupational health and safety requirements across our regional offices, including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, along with other smaller field sites.
Senior Counsel, Product (AI) ZendeskSenior Counsel, Product (AI)Austin, TexasRemoteShape AI Strategy & Compliance: Navigate complex issues around building and selling AI software, such as: how to price and sell it; how to comply with an evolving global patchwork of AI safety laws (including building and executing actionable compliance plans); how to comply with longstanding global privacy laws (while collaborating with stellar privacy colleagues); and how to meet customer needs). Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
NewDirector, GTM M&A Strategy and Integration ZendeskDirector, GTM M&A Strategy and IntegrationSan Francisco, CaliforniaTranslate M&A strategy into executable GTM workstreams by partnering across Sales, Sales Ops, Enablement, Product Marketing, Legal, and IT, • Own the GTM integration roadmap, including launch milestones, dependency tracking, decision logs, blocker escalation, and executive reporting. Zendesk is looking for a Director of GTM M&A Strategy and Integration to lead go-to-market strategy and execution for acquired businesses, new product motions, and complex cross-functional GTM transformations.
AI Agent Abuse Prevention Engineer ZendeskAI Agent Abuse Prevention EngineerTexasWhile this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Forward Deployed Engineer ZendeskForward Deployed EngineerCaliforniaWhether it’s architecting a multi-layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities into a legacy tech stack, you are the "boots on the ground" builder who ensures our technology delivers measurable ROI. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
NewSr. Manager CX Data and Insights (Renewals) ZendeskSr. Manager CX Data and Insights (Renewals)CaliforniaRemoteQuantify Strategic Value: Design and execute impact measurement models that move past baseline usage metrics to quantify actual gross retention rate (GRR) improvements, net revenue retention (NRR) gains, and process efficiencies. Horizontal Influence: Exceptional stakeholder management and communication skills, with a proven capability to translate highly technical findings into clear, strategic narratives that guide executive leadership.
NewSenior Revenue Recognition Manager ZendeskSenior Revenue Recognition ManagerSan Francisco, CaliforniaOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location.
Senior Fullstack Engineer, Solve ZendeskSenior Fullstack Engineer, SolveAustin, TexasOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. You’ll deliver end-to-end features spanning LLM integrations, RAG retrieval, workflow orchestration, and polished front-end experiences that customers rely on to automate support.
Sales Engineer ZendeskSales EngineerAustin, TexasOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
NewSenior AI Success Strategist ZendeskSenior AI Success StrategistNew YorkYou will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value.
NewSenior Solutions Architect ZendeskSenior Solutions ArchitectFloridaIn addition to strong enterprise software and customer experience knowledge, the role now requires hands-on experience with AI technologies , including AI-assisted workflows, automation, agents, skills, prompt design, integrations, and practical use of AI tools to improve productivity, solution design, customer support, and implementation outcomes. This role will lead strategic scoping conversations with customers and prospects, covering technical architecture, solution design, implementation strategy, AI-enabled workflows, automation opportunities, and competitive differentiation throughout the sales cycle.
NewSenior Alliance Manager, AWS ZendeskSenior Alliance Manager, AWSAustin, TexasThis role requires deep experience in managing collaboration with AWS teams, navigating the AWS Marketplace, and supporting comprehensive co-selling initiatives, including integrations and joint go-to-market efforts with Zendesk and AWS. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Senior Fullstack Engineer, Solve ZendeskSenior Fullstack Engineer, SolveAustin, TX$145,000–$217,000 / yearOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. You'll deliver end-to-end features spanning LLM integrations, RAG retrieval, workflow orchestration, and polished front-end experiences that customers rely on to automate support.
Senior Platform Architect ZendeskSenior Platform ArchitectSan Francisco, CA$200,000–$300,000 / yearCustomer-Obsessed Enterprise Expertise: A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI), focused on seamlessly transitioning prospects into successful, lifelong customers. Solution-Oriented Scoping & Strategy: Highly skilled at solving complex business challenges by mapping RFI/RFP requirements to software solutions, designing technical architecture, and scoping, leading, and executing high-impact customer trial plans.
Sr. Operations Manager ZendeskSr. Operations ManagerAustin, TX$174,000–$262,000 / yearYou will work cross-functionally to strengthen operational rigor across Product Development-improving planning, execution, and ways of working so teams can deliver customer value with greater clarity, predictability, and impact. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
NewSenior Alliance Manager, AWS ZendeskSenior Alliance Manager, AWSAustin, TX$191,000–$287,000 / yearThis role requires deep experience in managing collaboration with AWS teams, navigating the AWS Marketplace, and supporting comprehensive co-selling initiatives, including integrations and joint go-to-market efforts with Zendesk and AWS. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Senior Director, Technology Alliances ZendeskSenior Director, Technology AlliancesSan Francisco, California$298,000–$446,000 / yearOperational Enablement: Set the high-level direction and build the senior leadership bridges required for effective execution, purposely clearing corporate and technical roadblocks to allow the Director, AI Partnerships to lead day-to-day AI programs. Your focus will be on gaining top-down buy-in and ongoing engagement from both Zendesk and partner leadership for joint partnership goals, while providing mentorship, guidance, and strategic air cover to your direct as well as cross functional teams to drive operational execution of product and commercial programs with their partner counterparts.
Enterprise Account Executive ZendeskEnterprise Account ExecutiveSan Francisco, California$340,000–$510,000 / yearWhile this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
NewSenior Alliance Manager, AWS ZendeskSenior Alliance Manager, AWSAustin, Texas$191,000–$287,000 / yearThis role requires deep experience in managing collaboration with AWS teams, navigating the AWS Marketplace, and supporting comprehensive co-selling initiatives, including integrations and joint go-to-market efforts with Zendesk and AWS. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Sr. Operations Manager ZendeskSr. Operations ManagerSan Francisco, California$174,000–$262,000 / yearYou will work cross-functionally to strengthen operational rigor across Product Development—improving planning, execution, and ways of working so teams can deliver customer value with greater clarity, predictability, and impact. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Senior Product Marketing Manager, AI Platform ZendeskSenior Product Marketing Manager, AI PlatformSan Francisco, California$183,000–$275,000 / yearThis role is responsible for a wide range of functions including market and customer research, messaging and positioning development, technical marketing, GTM enablement, and partnership with a cross-functional team tied to sales, marketing, and product to achieve company goals. Be the connective tissue- Collaborate with Product, Marketing, Sales, Success, Analyst and Investor Relations teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.
Enterprise Account Executive ZendeskEnterprise Account ExecutiveSan Francisco, CA$340,000–$510,000 / yearWhile this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
Manager of Strategic Sourcing, Software and Engineering ZendeskManager of Strategic Sourcing, Software and EngineeringMadison, Wisconsin$116,000–$174,000 / yearMulti-Vendor LLM Strategy: Implement and manage a multi-vendor LLM ecosystem strategy, including coordinating sourcing for frontier labs (e.g., OpenAI, Anthropic), hyperscaler routes (e.g., AWS Bedrock, Gemini/Vertex), and open-weight model providers (e.g., Groq, Baseten) to ensure diversification, cost efficiency, and performance optimization. Forecasting & Data Alignment: Develop, maintain, and validate accurate forecasts for usage, licenses, and capacity for key contracts (e.g., AWS, Google, MongoDB, Snowflake, and others) in collaboration with Engineering, IT, and business units to gather data and identify trends or potential risks to inform contract negotiations and prevent over-commitment or unnecessary costs.
Sr. Operations Manager ZendeskSr. Operations ManagerMadison, WI$174,000–$262,000 / yearYou will work cross-functionally to strengthen operational rigor across Product Development-improving planning, execution, and ways of working so teams can deliver customer value with greater clarity, predictability, and impact. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Senior Director, Technology Alliances ZendeskSenior Director, Technology AlliancesSan Francisco, CA$298,000–$446,000 / yearOperational Enablement: Set the high-level direction and build the senior leadership bridges required for effective execution, purposely clearing corporate and technical roadblocks to allow the Director, AI Partnerships to lead day-to-day AI programs. Your focus will be on gaining top-down buy-in and ongoing engagement from both Zendesk and partner leadership for joint partnership goals, while providing mentorship, guidance, and strategic air cover to your direct as well as cross functional teams to drive operational execution of product and commercial programs with their partner counterparts.
AMER/LATAM Security & Safety Manager ZendeskAMER/LATAM Security & Safety ManagerAustin, Texas$123,000–$185,000 / yearRisk Control and Compliance: Plan, implement, and verify risk control and compliance programs to ensure the adoption of safe work practices, including emergency response, workplace violence prevention, fire prevention, injury and illness prevention, and compliance with local health and safety regulations. The AMER/LATAM Security & Safety Manager is responsible for overseeing physical safety and security, as well as ensuring compliance with occupational health and safety requirements across our regional offices, including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, along with other smaller field sites.
Senior Fullstack Engineer, Solve ZendeskSenior Fullstack Engineer, SolveSan Francisco, CA$145,000–$217,000 / yearOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. You'll deliver end-to-end features spanning LLM integrations, RAG retrieval, workflow orchestration, and polished front-end experiences that customers rely on to automate support.
Revenue Operations Analyst ZendeskRevenue Operations AnalystMadison, Wisconsin$66,000–$100,000 / yearOur hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals as well as process and streamline our professional services billings.
Senior Platform Architect ZendeskSenior Platform ArchitectAustin, TexasCustomer-Obsessed Enterprise Expertise: A dedicated and people-first professional with a proven track record selling, consulting on, and implementing Mid-Market and Enterprise software solutions (including Zendesk, Salesforce, ITSM, and BI), focused on seamlessly transitioning prospects into successful, lifelong customers. Solution-Oriented Scoping & Strategy: Highly skilled at solving complex business challenges by mapping RFI/RFP requirements to software solutions, designing technical architecture, and scoping, leading, and executing high-impact customer trial plans.