depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period) FLSA: Non-exempt (eligible for overtime) DOL Status: Full-time and part-time available Reports to: Store Manager Position Summary: The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. Equipment, Tools, and Materials: CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.