What you will do: Responds as a customer advisor, providing answers to inquiries and concerns regarding the companys product or services, and provide follow-up to ensure customer satisfaction Support sales and solution development through customer interaction Serve as a liaison with customers, outside sales, manufacturing, sourcing, engineering, quality, and shipping in order to determine the best possible product solution for customers Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements Understand customers needs and requirements, interpreting specifications, and providing value engineered solutions, quotes, shop drawings and bid packages Determine the best methods to resolve customer issues to ensure customer satisfaction while adhering to company policies Communicate changes and opportunities to customers, including price changes, product changes, promotions, etc. Comfortable with relationship oriented sales and customer service Strong organizational and responsible time management skills An understanding of the construction industry with the ability to understand plans and specifications is a plus Must be able to sit for long periods of time Must be able to work full time