Identify when a client is experiencing trauma reactions and help client stabilize; Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team; Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls; Using neutral and non-judgmental language when responding to the needs and requests of clients; Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates; Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact; Plan, implement and/or research self-care and other social activities for clients and their children; Actively participate in donor tours and help with special client events and holiday parties; Conduct regular health and safety facility checks; Understand and follow emergency procedures, including fire procedures; Sort and organize donations of food, clothing, or items/projects as assigned; Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients; During the orientation process, determine clients’ immediate needs and provide referrals for basic needs; Provide referrals for clients following their initial Case Management session; Assist with basic office tasks such as archiving, filing, collating, update lists or as assigned; Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner; Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned; Provide childcare as requested by clients or staff in accordance with written policies; Provide client accompaniment to important appointments when requested; Assist with admission and discharge of clients. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License.