This position is responsible for documenting, prioritizing, tracking, and resolving support requests; providing technology guidance and training to end users; creating and maintaining knowledge base resources; supporting device deployment, configuration, software installation, equipment replacement, inventory and asset management activities; and assisting with technology projects, classroom installations, testing, and troubleshooting. Diagnoses, troubleshoots, installs, configures, maintains, and supports desktop computers, laptops, mobile devices, software applications, operating systems, printers, user accounts, identity and authentication services, multi-factor authentication services, and other College-supported technologies - (Essential).