Since its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products. Manage Service Desk tickets from intake through resolution or escalation, including accurately logging, categorizing, and prioritizing requests; documenting symptoms, troubleshooting, and resolutions; providing timely updates; meeting SLA expectations; and identifying aging tickets or those at risk of SLA breach.