Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work well with others, Excellent customer service skills Other Knowledge, Skills and Abilities NCAA Guidelines. o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image.