The exam will assess knowledge, skills, and abilities in job‑related areas, including but not limited to the following:Knowledge of: the principles, practices, procedures, types, and functions of equipment used in two-way radio communications and computer-aided dispatch operationsthe geography of the City of San Francisco and of the Bay area, including the location of various streets and landmark areasof departmental rules, regulations, and procedures governing the operation of a two-way base station; includes basic understanding of appropriate federal and state rules governing the operation of radio receiving and transmitting equipmentSkills and Ability to: accurately read street maps and guides in order to direct mobile units and the general public to desired locationsoperate a variety of communications equipment, including radio receiving and transmitting equipment, two-way base station systems, computer-aided dispatch systems, and multiple display terminals, to receive and transmit messages accurately, simultaneously, and with speed and dexteritycommunicate orally, in a clear and effective manner with individuals from diverse backgrounds, including staff, departmental personnel, and members of the publicextract and take accurate notes of relevant information contained in oral communications, and to maintain records, reports and filesmaintain a radio log and simple records, reports, and files using a computeranalyze a situation accurately and to adopt an effective course of action; to think and act clearly and quickly in times of emergencies, without supervisiondeal courteously and effectively with individuals from diverse backgrounds, including staff, departmental personnel, representatives of other agencies, members of the public; includes the ability to establish and maintain effective and cooperative working relationshipsuse a computer and various computer programs to accurately write, prepare and/or generate reports, maintain records and to enter and retrieve dataAbility to Supervise and train assigned staff in all aspects of dispatch functions and departmental regulations by providing regular on-going training to staff and by monitoring and evaluating their performance.multitask and prioritize work in a fast-paced work environment. Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.4.