Occasionally, the employee will need to reach or work with arms above shoulder height; kneel, stoop, crouch or squat; crawl; climb stairs; climb or work on a ladder; twist or rotate at the waist while working; push, lift or carry items; work with office machinery, and work with an uncommon level of noise. Essential Duties, Tasks and Accountabilities: Essential duties, tasks and accountabilities will vary by department and may include the following: Receptionist/customer service duties (answer phones, make outgoing calls, direct calls, greet visitors).