Ability to effectively communicate verbally and in writing information and respond to questions in person-to-person and small group situations with customers, clients, general public and coworkers; ability to understand and carry out written and oral instructions; ability to establish and maintain effective working relationships with employees, other departments and the public. While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance; and occasionally required to stoop, kneel, crouch, or crawl.