p>• Work overnight shift, approximately 9:00pm to 5:00am • Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service • Resolve guest concerns and complaints within scope of authority; refer to management as appropriate • Communicate effectively with front desk staff • Check guests into hotel when front desk is not staff during overnight hours • Replenish fireplace wood supply from storage; lay and maintain fire • Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping and mopping • Vacuum and/or sweep all floor surfaces on hotel ground floor; periodically deep clean • Clean and sanitize all ground floor rest rooms; replenish rest room supplies • Clean windows as needed/requested • Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing; empty grease from fryers • Deep clean floors, floor mats, garbage cans, ranges, and insides of hoods and ranges • Record temperatures of all refrigeration equipment and report problems as needed to kitchen management • Lock all food storage doors; ensure proper storage of all food and food-related items • Provide security in the hotel for guests and employees • Performs such other related duties as directed or required. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.