Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. In this remote role, you will handle inbound and outbound customer interactions, provide accurate information, respond to routine questions, document customer activity, update account or case information, and help ensure program requirements are completed accurately and on time.