Create and maintain dashboards in Salesforce and SharePoint to support reporting and data visibility Qualifications & SkillsHigh School Diploma or equivalent required; Associate or Bachelor's degree preferredThree or more years of customer service, account support, order processing, or related experience preferredPrior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferredExcellent written and verbal communication skills, with a professional and customer-focused approachStrong interpersonal skills and the ability to build productive relationships with customers and colleaguesAbility to organize and prioritize work, manage multiple assignments, and meet deadlines in a fast-paced environmentHigh attention to detail and commitment to accuracy in customer records, orders, and reportsSound problem-solving skills and the ability to handle customer concerns with discretion and professionalismAbility to maintain confidentiality and appropriately manage sensitive business and customer informationProficiency with Microsoft Office applications, including Excel, and experience with Salesforce, SAP, SharePoint, Intacct, ticketing systems, or similar business platformsAbility to work independently and collaboratively as part of a cross-functional team Why A-Gas? Key ResponsibilitiesDeliver a high level of service and proactive account support to internal and external customersRespond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking informationPartner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceededOpen and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teamsEnter, review, and track sales orders and manual work orders in Salesforce accurately and efficientlyConfirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirementsPrepare customer quotes and send invoices to customers and internal stakeholdersAddress customer concerns professionally, research returns and rebills, and coordinate follow-up through resolutionWork with Accounting on check-request status, account holds, refunds, and documentation for new and existing customers.