Job responsibilities include: Supporting customers on the phone, via email, and in person Troubleshooting problems related to Wi-Fi, Voice over IP, IPTV, Email Sending/Receiving, and more Repairing/troubleshooting problems with customer computers, iPads, tablets, and phones in-office and at home. The ability to work collaboratively and effectively in a fast-paced, flexible, team-based environment Strong communication skills not only in face-to-face interactions but also on the phone and via email The ability to self-manage, requiring minimal supervision Customer service experience is a plus.