Working closely with eCommerce, warehouse, logistics, and customer service teams, the Customer Service Representative II leverages strong communication, problem-solving, and technical skills to troubleshoot issues, maintain accurate system data, and support efficient order fulfillment. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic accounting duties, preparation of invoices, price quotes, collating sales and marketing materials.