Ensure operational and facility security and continuity by managing system shutdowns, monitoring alarms and access controls, responding to security incidents, meeting schedules and deadlines, completing shift turnovers, opening incidents and callouts as required, and promptly reporting actual or potential issues to appropriate teams or management. Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.