Primary experience supporting Epic Patient Access workflows, with deep expertise in Cadence (scheduling), Prelude (registration/pre-visit intake), MyChart, Hello World (appointment reminders, billing/ERC communications), Cheers campaigns, Welcome workflows, and CRM initiatives. Balance hands-on Epic analyst responsibilities with people leadership, providing direct configuration, troubleshooting, and workflow support while managing and developing analysts supporting registration, scheduling, pre-visit intake, MyChart, Hello World, Cheers campaigns, Welcome, and CRM workflows.