Considerable knowledge of Microsoft Office, specifically, Word and Excel; Google Apps; Excellent customer service skills along with strong interpersonal skills, specifically in the areas of conflict negotiation and diffusion, problem solving, and crisis communication; Ability to work in a high call volume environment with limited supervision; Ability to interpret data from the department's information systems such as the Transportation Information Management System (TIMS), Global Positions System (GPS) and Cherwell; Effective time management skills; Ability to maintain confidentiality; Ability to learn pertinent district policies and procedures rapidly, apply them in appropriate situations, and explain them to staff, parents, and the public; Ability to exercise independent judgment in completing work assignments and determine when to refer situations to supervisor; Ability to complete tasks and minimize errors with attention to detail; Ability to multitask and process requests and concerns for multiple districts at once. Ability to work within a team, demonstrate initiative, and have a logical approach for resolution; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to establish and maintain effective working relationships with school system staff, students, parents, external agencies, and the community.