Essential Duties and ResponsibilitiesProviding quality service to members, potential members, coworkers and agents including prompt and professional responses and follow ups:Handle inquiries from members and employees regarding the servicing of real estate loans, such as questions relating to payments, taxes, etcVerification that property taxes are paid on loans serviced by the credit unionAssist with the annual submission of HMDA data for the credit unionPrepares routine letters to members and full satisfaction of mortgage releases on liens which are paid in fullProvides information regarding mortgage and business products to members inquiring about new services Verifies that rate changes are accurate and notices are mailed in a timely mannerResponsible for organizing closed real estate files and tracking final titles to ensure they are received as expectedContribute to meeting or exceeding the department's goals which are created in conjunction with corporate goalsPerforms other job-related duties as assignedQualificationsFinancial industry and/or mortgage servicing experience preferredAttention to detail and accuracy is essentialAbility to communicate effectively while using technologyExcellent interpersonal and communication skills to represent the credit union institution in a positive and professional wayKnowledge of general mortgage lending laws and practicesSpecific Job TasksVerify ARM adjustmentsProvide Payoff LettersTrack low balance mortgage and business loans for misapplied paymentsComplete SatisfactionsScan files to image systemDiscuss mortgage and business products with members considering loan optionsHandle incoming servicing calls on existing accountsPerform FM on existing mortgage and business accountsReview tracking of CPI on real estate loansWork with Corelogic on annual tax payment verificationHMDA yearly submission assistanceProcess partial release and subordination requests for membersWork EnvironmentOffice environment with frequent interaction with members, loan officers, attorneys, and vendors. You'll build trust, because you'll take the initiative to follow up and be an industry expert when discussing new mortgage and business lending products or existing loans serviced by the credit union.