This role is responsible for assigning work to Technicians based on their skills, problem urgency, issue aging, customer location, work type, and cost considerations such as overtime. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. .