Listens carefully, stays calm under pressure, and resourcefulHighly organized and self-motivated with the ability to manage multiple prioritiesKnowledgeable and comfortable with technologyLoves to learn new things and is eager to grow with the companyWork StyleTeam player who thrives in a collaborative, positive environmentEnjoys customer service and support as a core part of the roleReady to grow with us and sees this as a career, not just a jobMinimum Qualifications21 years of age or older2 years of customer service experienceAble to communicate clearly and professionally with clients and team members by phone, email, and text in English. Turn every interaction into a positive, memorable experienceDaily Schedule SupportSupport for managing and optimizing daily cleaning schedules as neededAdopt and utilize our software to monitor bookings, adjustments, and team assignmentsRespond to call-outs, skips, and reschedules; communicate changes to clients and technicians; and keep client preferences and job notes accurate.