Additional responsibilities include: Identifying customer needs and suggesting appropriate products and services; Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions; Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.