Education and Experience Requirements: Requires a high school diploma or equivalent; 3+ years of experience in heating, ventilation, air conditioning, mechanical equipment, technical service, field service, customer support, or a related technical environment; or any combination of education and experience, which would provide an equivalent background. This position serves as a key point of contact for customers, service providers, sales representatives, and internal teams to diagnose issues, coordinate resolutions, and ensure a high level of customer satisfaction.