Associate degree in Computer Aided Drafting, Engineering Technology or similar; 3+ years of related experience; Expert in AutoCAD drafting and drawing production; Demonstrated ability to troubleshoot software issues; Willingness to learn new technologies and related software such as Civil 3D, Revit, Navisworks, etc; Excellent written and verbal communication skills; Strong attention to detail with excellent analytical, multitasking, and judgment capabilities; Ability to effectively work independently and in a team environment; and. Must be familiar with civil engineering concepts, tasks, and workflows; Assist in the development and maintenance of the training materials, including presentations and e-learning content; Work closely with the Design Technology professionals to guide others and promote the use of various engineering technologies Firm-wide; Document the answers to common technical support questions and solutions to recurring issues.