In addition, these practices require a higher level of customer-facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and/or complex test orders. The workforce includes laboratory scientists, logistics professionals, phlebotomists, patient services representatives, floater and mobile phlebotomists, technologists, and business talent who contribute directly to patient health outcomes across a broad range of clinical and operational functions.