Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
NewJunior Cloud Information System Security Officer MANTECHJunior Cloud Information System Security OfficerWashington, DCHold at least one of the following certifications: AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, (ISC)2 Certified Cloud Security Professional (CCSP), AWS Certified Solutions Architect – Associate, AZ-500: Microsoft Certified: Azure Security Engineer Associate, Google - Professional Cloud Security Engineer. Hold at least one of the following certifications: Certified Information Systems Security Professional (CISSP), Global Information Security Professional (GISP), or the CompTIA Advanced Security Practitioner (CASP), Certified Information System Manager (CISM), or Information Assurance Management (IAM) Level I proficiency.
NewBusiness Applications Systems Administrator System OneBusiness Applications Systems AdministratorWashington, DC$59.56 / hourAs a System Administrator, you will be responsible for managing, supporting, and optimizing a variety of business-critical applications, including iManage, eRooms, Confluence, and Jira. • 3-5 years of experience in administering business applications, specifically iManage, eRooms, Confluence, and Jira, or similar systems in an enterprise environment.
Senior Information Systems Security Officer Shield AISenior Information Systems Security OfficerWashington, DCThe ideal candidate has experience administering and securing SAP information systems, working with government security stakeholders, and implementing cybersecurity controls in accordance with NIST, JSIG, and DoD policies. We are seeking a mid-level Information System Security Officer (ISSO) to support and manage classified and/or sensitive information systems operating under the Department of Defense (DoD) Special Access Program (SAP) environment.
NewCyber IT Specialist - 1st Shift Lead Peraton IncCyber IT Specialist - 1st Shift LeadBeltsville, MD$80,000–$128,000 / yearWhat you'll do: Oversee a team of Cyber IT Specialists in daily proactive monitoring and troubleshooting, ensuring optimal performance and swift resolution of issues to maintain cybersecurity integrity. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
NewCyber IT Specialist – 1st Shift Lead PeratonCyber IT Specialist – 1st Shift LeadBeltsville, Maryland$80,000–$128,000 / yearFull timeOversee a team of Cyber IT Specialists in daily proactive monitoring and troubleshooting, ensuring optimal performance and swift resolution of issues to maintain cybersecurity integrity. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
NewClass B Driver - 1st Shift 5AM to 5PM Daniels Sharpsmart IncClass B Driver - 1st Shift 5AM to 5PMBaltimore, MDOur focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, improve infection control and reduce the environmental footprint of our customers. As a service to our customers we dispose and treat medical waste at our treatment facilities across the U.S. If this sounds like the role for you, or somebody you know then we look forward to speaking with you!
New1st Shift Production Supervisor-Baltimore, MD Hospital Central Services Inc1st Shift Production Supervisor-Baltimore, MDBaltimore, MD$48,200–$72,000 / yearThe 1st shift Production Supervisor position in our Baltimore, MD supports and supervises assigned activities as they relate to the production employees in our Baltimore, MD facility. Do you enjoy working with industry leaders that support the needs of healthcare facilities and long-term care organizations?
NewPackaging Operator (Rotating) (1st/2nd Shifts) The Clorox CoPackaging Operator (Rotating) (1st/2nd Shifts)Aberdeen, MD$24.92–$28.30 / hourWe serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. Primary hazards include working around electrical equipment, rotating equipment, slipping, falling, lifting, and moving heavy equipment.
Caregiver (CNA Required, 1st or 3rd Shift) Kisco Senior LivingCaregiver (CNA Required, 1st or 3rd Shift)Washington, DC$22–$24 / hourThe Caregiver @ The Fitzgerald is responsible for the delivery of quality care by encouraging independence and ensuring each resident's physical, social, cultural, and intellectual well-being. All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check.
NewCCS - Security Officer (1st Shift) IDA Systems and Analyses CenterCCS - Security Officer (1st Shift)Bowie, MD$42,291–$67,666 / yearDue to the nature of the work and the need for occasional extended coverage, this position requires flexibility in working overtime or outside of the regularly scheduled shift, as authorized by the Security Manager or ACSSO. The Institute for Defense Analyses (IDA) has an immediate opening for a Full-time 1st shift Security Officer supporting a mission-driven organization focused on national security research and analysis.
NewAvionics Electronics Technician - 1st Shift (Onsite) Pratt & WhitneyAvionics Electronics Technician - 1st Shift (Onsite)College Park, MarylandAnalyzes circuitry and physically checks wiring and operation of various electronic parts, units and systems components necessary to locate malfunction source during testing of components, equipment or systems. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
NewIT Help Desk - Tier 1 (Federal) Symposit LLCIT Help Desk - Tier 1 (Federal)White Oak, MDFull timeTickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required GD Information TechnologyMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashingtonOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information TechnologyJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$26.44–$35.78 / hourOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics CorpMid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret RequiredWashington, DC$35.04–$47.40 / hourOur work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics CorpJunior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashington, DC$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerDC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
IT Help Desk Specialist Rapid StrategyIT Help Desk SpecialistWashington, DC$68,000–$78,000 / yearThe successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives.
NewIT Help Desk Specialist (3 spots) Compu-Vision Consulting Inc.IT Help Desk Specialist (3 spots)Columbia, MDC Desired but not required certifications include: Microsoft Certified Desktop Support Technician (MCDST), Computer Technology Industry Association Certification (A+), CompTIA PC and Network Technician (A+ and Net+), Helpdesk Institute (Customer Service Representative Certification), Microsoft Technology Associate (MTA). C Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
IT Technician Science Applications International CorpIT TechnicianDC$40,001–$80,000 / yearProviding technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Successful candidates will possess a strong blend of technical aptitude and exceptional customer service skills, as this role demands both effective problem-solving and empathetic communication with users.
NewJourneyman IT Help Desk Specialist Bailey Information TechnologyJourneyman IT Help Desk SpecialistWashingtonInstall, configure, troubleshoot, and maintain employee hardware, software, and peripherals across Windows and macOS environments, including patches, firmware updates, and Zero Trust / Defense-in-Depth security configurations. Diagnose and resolve complex issues — MFA failures, identity anomalies, network connectivity problems, endpoint irregularities — using independent judgment to identify root cause.
IT Help Desk Specialist (US Citizens) BTIIT Help Desk Specialist (US Citizens)Washington, DCFull timeThe ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues. The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
IT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
Senior IT Systems Engineer Otoe Missouria GroupSenior IT Systems EngineerWashington, DC, DCThe ideal candidate is a hands-on engineer— not a help desk technician —with strong experience in systems engineering, security integration, and federal compliance frameworks. Otoe Missouria Group (OMG) is a tribally owned business dedicated to delivering high-quality solutions across a range of industries.
IT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MarylandWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Program Management Specialist (IT and Systems) US Department of Health and Human ServicesProgram Management Specialist (IT and Systems)Washington, DC$102,415–$133,142 / yearSpouse of a service member who incurred a 100% disability because of the service members active duty service, you are required to submit a copy of your spouses DD-214 and a copy of documentation from the Department of Veterans Affairs or the Department of Defense indicating the service member has a disability rating of 100% due to a service connected disability. Incentives may include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc.
IT Help Desk Specialists Network RunnersIT Help Desk SpecialistsWashingtonNetwork Runners is seeking (2) IT Help Desk Specialists to support the Congressional Budget Office (CBO) a small, nonpartisan Legislative Branch agency that provides independent, objective economic and budgetary analysis to the Congress to aid in policy decisions. Headquartered in Sterling, Virginia, NRI is an established CMMI Maturity Level 3 and ISO 9001: 2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman Owned Small Business.
NewIT Specialist (SYSTEMS ANALYSIS) U.S. Department of DefenseIT Specialist (SYSTEMS ANALYSIS)Washington, DC$127,624–$197,200 / yearExamples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the teams work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
NewIT Specialist (Sys Admin/Customer Support) U.S. Department of DefenseIT Specialist (Sys Admin/Customer Support)Washington, DC$80,256–$104,339 / yearExamples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
IT Specialist (Customer Support) U.S. Department of Veterans AffairsIT Specialist (Customer Support)Washington, DC$51,585–$99,252 / yearCustomer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Cybersecurity Code 451 - System Administrator: Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
Director of Information Technology & Information Systems (IT/IS) Sedron TechnologiesDirector of Information Technology & Information Systems (IT/IS)WashingtonDemonstrated experience with enterprise infrastructure (on-premise and cloud), ERP and CRM platforms, IT/OT integration, cybersecurity frameworks (NIST, ISO 27001), data management, and managed service oversight; familiarity with industrial networking protocols (e.g., PROFINET, Modbus, MQTT) a plus. This role leads the organization's technology roadmap across enterprise systems, operational technology (OT) integration, cybersecurity, data management, and end-user support — ensuring that technology investments directly enable Sedron's mission to design, build, commission, and operate advanced water and waste upcycling solutions.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
Tier 2 - Mid-Level Desk Side Support - IT Specialist ActioNet IncTier 2 - Mid-Level Desk Side Support - IT SpecialistDC$65,000–$75,000 / yearActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
IT Specialist (Customer Support) United States ArmyIT Specialist (Customer Support)Washington, DC$78,972–$102,669 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Senior Manager, Manufacturing IT Analog DevicesSenior Manager, Manufacturing ITUs, WashingtonDrive adoption of advanced analytics, machine learning, and emerging agentic AI capabilities to enable real-time decision-making, automate factory workflows (e.g., excursion triage, lot disposition, tool optimization), and improve yield, cycle time, and operational resiliency, aligned with ADI’s broader smart factory and AI strategy. Act as a key leader within the global Manufacturing IT organization, contributing to strategy, driving cross-site initiatives, and ensuring Camas both influences and adopts enterprise capabilities in areas such as automation, paperless manufacturing, data platforms, and AI.
NewIT Specialist (Policy & Planning/Information Security) U.S. Department of DefenseIT Specialist (Policy & Planning/Information Security)Washington, DC$106,437–$138,370 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
IT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support)Washington, DCAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
Lead IT Analyst/ System Administrator Sawdey Solution ServicesLead IT Analyst/ System AdministratorWashington, District of ColumbiaProvide information technology support to operate and maintain the online application processing, peer review management and applicant notification system providing critical infrastructure for the Institute of Education Sciences (IES) known as PRIMO (Peer Review Management Online). Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, Management Information Systems, or a related technical discipline.
Supervisor, IT Service Desk Infinite Legacy IncSupervisor, IT Service DeskBaltimore, MDPrior experience as a Help Desk Lead, Support Supervisor, or similar role, and experience with endpoint management tools (Intune, SCCM, Jamf, or similar) preferred. The Supervisor serves as the primary escalation point for Tier 1 and Tier 2 issues and partners closely with the Infrastructure and Security teams to resolve complex problems.
IT - Systems Architect III Artech LLCIT - Systems Architect IIIRosslyn, VARemote$68–$70 / hourRequired Experience & Qualifications: Must have a bachelor’s degree from an accredited college or university in Geography, GIS, Computer Science, Management of Information Systems, Engineering, Data Analytics, or like degree with a significant quantitative, mathematical, or analytical component. Deep knowledge of a wide range of GIS and mapping systems that can be integrated into analytics tools, along with the ability to innovate, test, and deploy new GIS solutions to meet evolving organizational needs.
IT Specialist (OS/Network) White House USAIT Specialist (OS/Network)Washington, DC$143,913–$187,093 / yearIn addition to meeting the above Basic Education or IT Experience, the applicant must meet the following: Specialized Experience: To qualify for the IT Specialist (OS/ Network) PG-2210-14, applicants must possess at least one year of specialized experience equivalent to or higher than the PG-13 grade level in the Federal Service or equivalent Private Sector experience that includes: 1) Utilizing Computer server operating systems such as (Windows and RHEL), storage networks, firewall rule-based, Public Key Infrastructure, and the ability to implement hardware and software changes without adversely affecting overall operations, 2) Maintaining File structures, communications access methods, and data backup methodologies to support the enterprise network. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
NewIT SPECIALIST (INFOSEC/PLCYPLN) U.S. Department of DefenseIT SPECIALIST (INFOSEC/PLCYPLN)Washington, DC$125,776–$187,093 / yearExamples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the teams work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
IT Help Desk Specialis Custom Software Systems IncIT Help Desk SpecialisWashington, DCThe ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues A strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows. Wage Range: Negotiable General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include: Health insurance plans Health Savings Account (HSA) Dental Vision Long-term disability Short-term disability Basic term life insurance Supplemental term life insurance for employees, spouses, and dependents Simple IRA Parking/Commuting expense reimbursement Training/Education.
NewIT Specialist (System Administration/Customer Support) U.S. Department of DefenseIT Specialist (System Administration/Customer Support)Washington, DC$68,545–$89,114 / yearExamples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
NewIT Specialist (SYSADMIN) U.S. Department of DefenseIT Specialist (SYSADMIN)Washington, DC$68,545–$89,114 / yearExamples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
NewIT FUNCTIONAL ANALYST I State of MarylandIT FUNCTIONAL ANALYST IBaltimore County, MDValidate NLETS/ METER Hit confirmation violation reports and send those results to the Terminal Agency Coordinator for review and compliance; · Track and notify Maryland police agencies to correct invalid entries and make necessary record modifications, particularly for Missing Person Entries, on a bi-monthly or as needed; · Resets MSP personnel and some allied agencies passwords in MSP applications such as active directory, Delta Plus, CapWin and CAD; · Provide technical assistance, guidance and instruction to Maryland users of METERS/ NLETS/NCIC and assist law enforcement agencies nationwide with problem analysis;Â. Candidates may substitute the possession of an Associateâs degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience.
IT Administrator (Deskside Support Specialist) ExpressionIT Administrator (Deskside Support Specialist)Washington, DC$90,000–$104,000In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment. Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the National Telecommunications and Information Administration (NTIA) program.